The whole experience here was ruined by a hostile security guard. On the main level they have a coffee shop off of the lobby area. The lights were on and the fireplaces running, along with lots of fun card and board games to play! We thought it would be the perfect way to spend date night. I went upstairs to the bar to redeem our complementary drinks to accompany our time spent playing cards. When I returned downstairs my fiance was more upset than I've ever seen him before. While I was away, a security guard came up to him to "ask him if he was ok" because "they don't like people relaxing in the lobby." My fiance replied "do I not look OK, do I look like I need an ambulance?" And the security guard replied back "do you need me to call 9/11 for you? I'll call 9/11 right now" getting increasingly aggressive and getting in my fiances face. Clearly seeking to escalate a situation for no reason. When we brought it up to the front desk, they said the room was closed. Hmm, when the lights are on and fireplaces are running, door is wide open, not sure that indicates that it's closed. And if that was the case, security can inidicate so respectfully. The only reason I could think that this security guard would treat him this way was because of his tattoos. This hotel needs to get a reality check and treat its guests with kindness and respect, not arrogance. The front desk offered to "talk to the security" but I really can't see there being any resolution from that. What a joke.