Staybridge Suites AUSTIN SOUTH INTERSTATE HWY 35 by IHG

I came here with an open mind and was hoping to have a good visit in Austin. My trip was somewhat ruined by this terrible hotel. Couldn't get a good shower or a good night's sleep here. Please choose a different hotel, there are at least 2 others within walking distance of this one. -Dismal water pressure and hard water makes the shower basically unusable. Worse than any hotel I have ever seen. Had to abandon my attempt at a shower, was afraid to use soap that couldn't be washed off. And the floor of the shower was dangerously slippery, possibly because the housekeeper's cleaning product couldn't be completely washed away due to the low water pressure and hard water. -Woke up to a giant centipede in the toilet (???) -The television and remote looked brand new but worked infuriatingly slow, changing the channel took forever and it would often skip over multiple channels. -VERY noisy building, I could hear every step that my upstairs neighbor took, ceiling creaking and groaning, much like staying in a junky apartment complex with bad neighbors. -Breakfast was dismal and embarrassing. -There was a weird industrial smell throughout the building and in the elevators. -Thermostat did not work properly, hard to set temp/fan and get it to stay, looks like the batteries died weeks ago. -I visited in October and there was junky plastic Halloween stuff everywhere, including that nasty fake spider web stuff.

Best service

Our room was clean and quiet. I actually thought we were the only people in the hotel until the next morning when we went downstairs for breakfast. Breakfast was also good. They kept running out of certain items but refilled pretty quickly.

My room was decent. I will say there was a lingering smell of what I would describe as wet towels. But the part I had trouble with throughout my stay was that the A/C compressor was directly in the bedroom. I could hear it loud and clear every time it went off. Also, I got charged a 50.00$ fee (initially) that they said was standard. I haven't received my refund yet.

Stayed Friday to Sunday, told front desk Saturday hey our microwave does not work. Issue was not resolved. When checking out I brought it up and the lady avoided my concern by asking do you want your receipt. Elevator smelled so bad including the hallways like paint and chemicals. Not going there again for what I was charged.

It was ok, the lady at the front desk couldn’t answer any of my questions. She told me she doesn’t live in Austin. Didn’t tell me about the $7 parking. I found out the next day when I checked out. I am disable and parked in handicap space but didn’t know about the charge till next morning.

Not a good hotel for a single traveler or a traveler who needs rest. Consistent noise from other guests left me sleepless many nights. 4 to be exact. I had to cancel my remainder trip and move elsewhere. Hotel staff was nice and understanding but don’t make this mistake. Seems like a party hotel.

Not a bad hotel and not a bad stay. I had a suit but I do wish the doors from each rooms can be completely closed. Got to have my privacy. Room was kept cool but would like to see an upgraded ventilation or ac. I paid a great price and I was ok 👍.