The service in check-in was impeccable. Very friendly young lady. Even gave me some tips on where to go when I asked about appropriate places for my husband and I and our 17-year-old. When I had to call down to front desk because I could not get the parking app to work on my phone, She immediately took care of it for me. The next day went down and asked it desk again for more information and the gentleman working was super helpful and even gave me an address of a parking garage so we could Google map our way to where we were going. The building is all concrete, so it has its benefits as you don’t hear people above you or really the outside. The most noise comes from people talking loudly in the hallways, but that didn’t really happen much. For being in downtown Austin, this is the quietest hotel one could expect in my opinion. And I’m really picky about things like that because I sleep very lightly. We ate Sunday brunch and it was delicious and later ate dinner and it was equally delicious. All staff and servers were all helpful, prompt and attentive. If I ever go back to Austin and stay in this downtown area, that is where I will pick. The balconies are an additional added bonus if you like to get some fresh air outside. I am so glad that they revitalized this 1940s urban industrial building that used to house a carpenters union into the artistic beauty that it is. As a sidenote, parking for oversized vehicles is available on the sides of the building.