Courtyard Austin Northwest/Lakeline

Be careful in the pool. It’s INSANELY slippery and they have no warning signs about it. My baby was walking and fell straight on his forehead after slipping. We couldn’t even walk around without worrying about falling, so we left the pool early extremely disappointed. Unfortunately we chose the hotel due to the indoor pool (got told it was heated) but it was extremely cold.

Everything was excellent during my stay. From check in to check out, everyone and everything was perfect. Thank you all.

Security needed We came with a group that booked about 10 rooms. On the first night vehicles were broken into. I had a few cards in my console that were taken and attempted to be used. Thank god for fraud alerts. When asked if we could view footage we were told to wait for management. When they arrived we were told the cameras do not face the parking lot they only face the building. So calling the police or seeing anyone would be hard.

What happened to customer service? I booked 3 nights at this hotel for a conference I was attending in Austin. I was working in Dallas to morning of my check in date when I got an email from ********** saying the hotel couldn't honor the stay. I didn't see the email until after 6pm on my drive down from Dallas to Austin. The reason they gave me was something about 3 rooms not being available and they forgot to take that off the inventory that ********** had. I had to wait around for about 2 hours when I got to Austin to have a rep from ********** help find me another hotel. He got me a room at a Hyatt Place in the area. ********** covered the $175+ difference since the Hyatt Place hotel was more expensive for 3 days. The reason for this review is I'm wondering why Marriott doesn't have a system in place A) to prevent this from happening. B) If it does happen, having a system that helps guests find another Marriott branded hotel in the area. Basically, they lost the money they were making on the 3 nights and now I'm not that excited about booking at a Marriott branded hotel next time. The woman at the front desk of this Marriott acted like there was nothing they could do about it because it was booked through a third party. I tried to explain to her that it was me, a real human standing in front of her that was going to be sleeping at the hotel. Not some "third party". She did not care. It was basically a "I don't care at all to try and help you." attitude.

Will be staying again Great stay! Clean and comfortable. My only complaint would be that the bathtub was really slippery.