Spark by Hilton Augusta

I was told this property used to be a Sleep Inn. Had never heard of it before and being a loyal Hilton member thought I would try it out. Seems like Hilton has been buying up old properties and refreshing them lately. Staff was friendly, hotel was clean, smelled good. I just needed a place to lay my head for one night, visiting friends for July 4. There were no drawers or shelves in the room. I had the King bed room. lots of floor space. However the toilet, shower area reminded me of the size you might find if you were in a sleeper room on a train. Quite tiny. The surrounding area was a bit sketchy looking outside but is conveniently off the highway, and inside the property I felt safe. The cost w/ tax was about $100 for me as a rewards member, no points used. They had free breakfast but I didn't try it out. Had small fitness area but no pool. Perfect place if you just need a place to lay your head for a night or two. But if you want amenities (ie pool, bar, nice sitting areas and ground) this is probably not the hotel for you.

Stayed here during Masters week so it's understandable that it would be expensive but it was exorbitant for a barely two star motel. I had to pay $1,966.99 per night for a pretty awful experience with a room that had holes in the walls and ceilings, water marks, damage, pillow cases that neither fit the pillow nor seemed like they had been washed or pressed, a terrible attitude from all of the employees at the front desk, and a complete lack of communication from the property even when they sent an automated text asking if there was anything i needed, they refused to respond on four occasions. Additionally as a Gold member the only perk with the property is free bottle of water which was available on Thursday but out of stock on Friday and Saturday night. When I phoned Hilton guest services to complain they told me they would have to call the property and then recommended I phone the manager there, Courtney to discus. Whom I had tried to reach via text during my stay and asked to speak with a number of times before finally reaching her five days later. Courtney was the leas helpful, least compassionate and most crass hotel employee I had ever dealt with. Not only did she tell me that all of my issues/complaints were not valid, but told me that I was lying about them and that I should have taken photos to prove what I was saying and that she really didn't care about the issues since she was just the manager but would bring it up with the owners. There were other issues I experienced that are not even worth mentioning or the continued lack of service or communication from numerous reception employees. I would recommend avoiding this motel at any cost and certainly not praise the staff. Photos on website are not a true reflection of the rooms in any way whatsoever.