Best Western Plus Augusta Hotel Reviews

I was VERY disappointed in this booking. I booked a suit that was suppose to have two queen beds and a pullout. When we got there from off of a long drive in the wee hours of the morning we were checked into a room with only 2 queen beds and it wasn’t a suit. After I spoke with the front desk clerk she told me that there was nothing she could Do the hotel was booked up and sometimes they over book! I couldn’t have been more frustrated that I didn’t have a comfortable place to rest after still having to PAY for something I didn’t reserve.

The exterior is nice and so is the lobby. The interior is very worn. The carpets in the corridors are very dirty. The room was really dirty. Not sure the last time it was cleaned. Huge tv but it didn’t really work and had local channels only. WiFi did not work at all. Staff was good. People loitering in the parking lot when I checked in.

They have breakfast at reaonable times. Close to the highway, which made it easy to locate. Parking was abundant. Staff was very helpful and attentive.

Jefferson and the whole staff were very accomodating and super helpful. Jefferson went above and beyond when the guest laundry broke down and helped us get our wet clothes dry, excellent service!!

Hotel was very clean; staff was professional and nice, good location. Room rates were reasonable for the overall experience. I know hotel continental breakfast are average at best but the breakfast was well below average even by the norm. We took a pass and ate local which was more $. i would say again because overall value was good for a quick mid trip overnight stay.

I'm unsatisfied with my stay here. I arrived there around 4am and the receptionist couldn't find my reservation when she finally did I had to request a room change twice because hair was on the bed, sofa bed, and in the bathroom. The receptionist lady said I was the 3 person who room she had to change

Had a 3 night stay and they never serviced our room. Breakfast was the best part, had a hot breakfast all three mornings. Room was nice

Decent. The room felt clean, bedding was fresh. Bathroom faucet and sink could have been more clean. Housekeeping knocked on the door once at 9am and opened the door, very disturbing and inappropriate. We let the front desk know at checkout. Overall decent stay, upgrades to hotel are noticed and fairly well done.

Overall a good night's stay. Stay was friendly, place was clean and comfortable. Breakfast area was stocked, although scrambled eggs may of been better than what was served. No issues to speak of, what we expected and were overall satisfied.

Stayed for a week. Everything was great. We spent a little extra for the couch, that was worth it. Having a larger refrigerator was perfect for our stay. Staff was nice and helpful. They had everything we needed and our stay went without a problem. Definitely stay here again.

The staff is very friendly and accommodating, and everything is very clean. The beds were comfortable, and it was very quiet. I would recommend this property to anyone.

I walked in and waited 5 minutes at the front desk for someone to appear. Turned out the young man smoking in the parking lot was the clerk. He had to see me come in. I think this also explains why I was on hold for ten minutes when I called to ask if they accepted dogs. Also, breakfast was crappy. Otherwise, a decent place. Cheap compared to others nearby.

Given the price point for this stay it was remarkable. Great atmosphere, good service, nice room, etc. And, the breakfast was good (which I don't say often). Overall, this place was a great place for a long trip.

My first room was very dirty and disgusting that I made them switch my rooms. The 2nd room was better but still not very clean. I wiped down the entire room with Clorox wipes and they were black by the time I was done. I will never stay here again.