Hotel Maximilian’s

Staff of the hotel were not helpful. Their garage is under construction and we had to park in a different one down some very shady alley which felt very unsafe. The hotel is near a train station so the area around it is unpleasant - lots of litter, questionable characters walking around, etc. Maybe if it was in a better part of town it would have been ok but I wouldn't stay there again. Also, the air conditioning in the room was pre set and you couldn't get it to go lower so the room was stuffy. Otherwise, it was actually a clean and very nice room but the location of the hotel really took away from our experience.

We booked 2 nights (July 4th and July 5th) at Maximilian’s 5 star hotel in Augsburg, Germany through *******. When we arrived at the hotel on July 4th at 4PM we were offered the room 404 at the top floor. Upon entering the room we discovered that AC wasn’t working and the temperature in the room was close to 90F. We immediately notified the front desk and was assured that the issue will be resolved shortly, but when technician looked at AC unit we were told that nothing can be done, and hotel can’t offer room because Maximillian’s was overbooked. I was asking, crying, told them I have heart's conditions. Nobody cares... We immediately notified the front desk that we are cancelling the 2nd night because it was impossible to stay. The "best part" - when we checked out on July 5th, hotel charged us for 2 nights

The property is absolutely stunning with extremely helpful staff. It's a must stay when in the area with fabulous food and the room is lovely and comfortable.