The Sebel Auckland Viaduct Harbour

Such a nice location! So good overall

Terrible experience, terrible service, terrible property. Heres a handful of reasons I wont stay at a Sebel again if I can avoid it: - The MOST important thing you'll read about this hotel... IT IS ABOVE MANY PUBS AND VENUES WITH LIVE MUSIC. We stayed on a saturday night and no joke, I could tell you every song that band played while I was upstairs trying to sleep before my 7am flight. The band stopped at about 3am after playing Stacy's Mom... I could hear it all from my room. Insane. At 3am, the consumer has the option of complaining and packing up to shift rooms for an hour before they leave or just trying to push through. - Free wifi on their ******* profile inclusions. Once there, we were told its like $10 for average speed or $24 for highspeed. We told the guy we only book this place because of its location parking (I'll get to that in a second) and its wifi. We are international tourists, I need the ability to call people via wifi. The service rep spoke over me in a tone that made me think people complain about this regularly and said 'what room? I'll just cover it.' Before I'd finished my sentence. Great problem solving, but poor people skills. - Rooms are tired. SO tired. The TV is like 4 metres away from the bed or chairs so almost impossible to see. The room is long, which is weird, so no composition of furniture would make it look good. - PARKING - we had to park publicly in another car park, and theres no pull in bay to drop off suitcases. Terrible.

Staff were very friendly and helpful. Let us store our luggage after check out since we had an 8pm flight and had hours to spend in the city. Great location on the harbour near many restaurants. The room itself was pretty dated. Comfy enough bed but could really do with being finished properly/updated. It was fine for a one night layover but wouldn't have wanted to stay in the room specifically for more than that

Well located on the waterfront. Walking distance to many attractions. Lots of restaurants around. Very helpful staff.

Great views if on the harbour side. Very noisy on the weekends especially if the live band is playing below. Harbour access is very easy and if you are a jogger you can easily run around the marina. The hotel definitely needs an upgrade as it’s quite dated. The mattress is old and very soft and concaves to the centre.

Access to the front if driving can be tricky (You have to cross the road from where the drop-off point is).

Perfect location restaurant & bars galore, perfect sized room, amazing view of the city 10/10

Disappointing to be charged for parking and WiFi in this day and age. Great location though.