Guest User
August 8, 2024
Our stay at the "resort" was not a great one. I will start with the good. Clean room, multiple pools was a plus, and the fact that that the room had a full kitchen was excellent. Also, the room was quite spacious, and it was nice to have beach access from the "resort". Now for the bad. The sofa sleeper had stains on the mattress, so my daughter had to sleep on the sofa surface the four nights we were there. There was a door in the room for connecting to the next room, it had no soundproofing, we could hear everything the next room over was doing and saying. Unluckily it was a family that had small children (two to be exact) so to say it was loud the whole time we were there was an understatement. It was so bad that at times it would seem that our neighbors were in the room with us. Something else to keep in mind also is that they charge for parking at this "resort". So, an additional charge that we weren't quite expecting. It was in the listing for this property, but it was not until after we booked the room that I noticed it all the way at the bottom almost hidden. So, you might say, why didn't I contact the front desk. We did, we text them in response to them sending a text to us asking how our stay was going. My text referenced the lack of soundproofing, the stains on the mattress, and also that there were no privacy screens on the window and sliding glass door. It was either room darkening shades or completely open, and that we didn't have enough towels. The response we received was, there should be more towels in one of the closets. Thats it, just a response to the towels. We will not stay again. Nothing was ever address, not one person came back to try and take care of anything. To say this place is a resort is laughable. Not worth the price. The pictures on the listing are misleading, the whole place needs some TLC. I hope that either the resort fixes these issues or at the least, this review will steer families away from staying here. Lastly, we witnessed roaches while walking back and forth to our room from the beach access and pools in the parking lot. Again, will not stay again!!!