Hyatt Centric Hotels in Atlanta

Almost always leave 5/5 for Hyatt properties but this was disappointing, especially as a globalist. We arrived around 1 am and had to stand out in the chilly weather for a solid 5 minutes before anyone would let us in. Upon checking in, I wasn’t greeted as a globalist, offered water, offered breakfast directions, or given any other direction on the property. When I asked about the self parking the gentleman simply said yes there’s self parking and didn’t give any direction. Our key card didn’t work for the parking garage so we had to print a ticket. When we tried to get our car out, we got stuck on the top level of the garage reserved for the hotel because again the key card wouldn’t work. We had to sit and wait 15 minutes for an employee to open the gate. And of course we couldn’t open the gate at the exit either and had to wait again. We decided to do valet to avoid this disaster again. When we checked in there were no luggage carts and we had to wait 15 minutes for them to track one down. During our stay, I texted the phone number asking for a few items and they only brought about half of what I asked for. Didn’t bother asking again because i kept getting let down by the service. When we checked out, the lady working was extremely nice and the best person we had. When I asked for our water for the day, they somehow didn’t have any water to give. How are you out of water when one of hyatts perks is literally bottled water? When we checked out there wasn’t a valet person working so we had to get our own car. What’s the point of valet if you have to get your own car? I’m usually treated very well at hyatts and have stayed at the centric brand in Denver and have only had great experiences. This was a major letdown.

The room was ok, but the air conditioner was too loud. The worst thing was that we forgot an airpod in the room. The phone received a notification that the location was the hotel address, but the hotel denied it and said they couldn't find it. Then they kept delaying. After several contacts, they said they didn't have it and were perfunctory. In the end, they didn't return it. Ctrip gave 400 yuan as compensation, but the hotel didn't say anything. Absolutely bad review!