Im extremely dissatisfaction with my recent experience at your hotel.
Upon arrival on 3/1 at 4am EST, I was met with the most unprofessional and rude behavior from the front desk staff. Despite my efforts to remain polite and patient, the front desk person was very dismissive, unhelpful, and outright hostile. Not only was I told that there were no available rooms, but I was also informed that my reservation couldn't be located in your system due to it being booked through a third party.
DO NOT BOOK WITH THIS HOTEL! The rooms were upmost disgusting! There were homeless people hanging out in the lobby and sleeping on the couch in the front area.