Nichollette
November 9, 2023
I work long hours. Staff called me at least four times day on accident. Twice I was woken out of my sleep. When I called back, the lady at the desk swore that she didn’t call me, but that wasn’t the issue because mistakes happen & I understood that. She had a horrible attitude. Unless the hotel has ghosts, the phone didn’t ring on it’s own.
I had issues with the same person there. I called for housekeeping. They said they would be back in two minutes. An hour later, no one came.
Then we they came, no one spoke English so I couldn’t communicate everything I wanted to say, only some words because I’m not fluent in Spanish. All of the housekeepers were very sweet, but they didn’t even understand the word towel. All in all it got done but not without the front desk clerk being unnecessarily rude without reason.