KIESHAWNNA
October 2, 2023
Our room was dirty, we ordered room service it was late and partially served. Items not worth listed prices. We were double charged for valet, we had to have an uncomfortable conversation with a manager named Romone in food and beverage. He was not nice to say the least. Beds were uncomfortable, we found urine stains on one mattress. House keeping did there best, I’m sure it’s hard when the furniture is outdated and worn. We particularly enjoyed a house keeper named Ms. Mary, she was not assigned our floor but she went above and beyond to try to accommodate us. Sandra (supervisor of housekeeping) did try to fix our unhappiness with the cleanliness. Sadly I still had to rate the hotel with one star. The refrigerator had things that were spilled in it, the dust surrounding the refrigerator was thick. The drawers had spilled liquid on them as well. The mirror had permanent dirt marks. Please search other hotel choices. Don’t be fooled by pictures or videos from tiktok as we were.