Relax Resort Hotel Reviews

The employees are very kind.

The room is okay, the environment is okay, and the dining experience is full of rituals, but the taste can only be said to be average to me. The area of ​​​​the bathhouse is really too small. It is so small that even two people can feel crowded if they go in. In addition, go to the hotel The road is indeed very challenging, and it should be very difficult in rainy and snowy weather.

The location of the hotel is not good, Ctrip missed the booking but the hotel still arranged a room upgrade.

Will come again next time

It’s a little distance from the station, because it’s an uphill ramp, so if you take the train, there’s no problem. The overall feeling is good, it’s so clean, and the attitude of the staff is good. I’m sorry for the western-style dinner, it’s like fine dining

Nice and quiet location with very attentive staff. The onsen was smaller than expected, but the lack of a crowd made it pleasant.

The staff were very accommodating and friendly. They were working so hard to make our stay memorable and their intention to make a luxurious stay was known. Those going to expect authentic Italian food may be disappointed but the food was very good. There is a restaurant in Vancouver that does Japanese and Italian fusion that has a Michelin star but the food here is better and fresher. Can't beat Japanese fish caught on the same day paired with Italian wine. The in room onsen with real onsen water was a treat. After 10 days of city hopping, I felt relaxed and calm. I would stay there again . There are reviews that the hill is too hard to climb but I suggest that guests take a taxi. The entire city is built in steep hills so you cannot say this one hotel is bad without mentioning the region. Think Amalfi or Cinque Terre and you get the Italian feel with Japanese flair. I've been to both and have Italian family and have lived in Japan so I'm confident in my review that this meets my experiences and expectations. Great stay!

Our overall experience is very good！The room has great view, is clean and has all nice little things you could possibly need. I enjoy the morning sunrise time, listening the sounds of nature, watching the goat eating grass in the yard , facing the Buddhist temple on the opposite hill, close to the nature, I can see the owner sets high standards and try hard to provide high end service.

A very, very hospitable experience. Guests were made welcome immediately upon arrival, and through the stay with thoughtful touches. The food for the half board (Italian banquet, breakfast) was very enjoyable. Staff seemed genuinely interested in making our experience the best possible. Even the taxi ride up the crazy, narrow streets of Atami added to the experience. Very gaijin friendly.

Lovely big rooms with 4-poster beds, nice view, good facilities. Staff were very welcoming. Great attention to detail e.g. remembered to do something special for a birthday, napkins embroidered with our names etc. The meal was excellent, with good wine options at reasonable prices. Highly recommended for a relaxing stay - thank you to all the staff there.

I had been to Atami a few times and chose this hotel because it seems different from the more traditional types of onsen hotel. And I was drawn by their massage service. After 5 days' travelling to different onsens in Fukushima and Yamagata, I was looking forward to a quiet and relaxing stay in Atami while enjoying a good massage. The location of the hotel provides an excellent view from the hill top. This is a great plus. I did know I need to use a taxi from the station to reach the hotel. Yet it was a huge surprise to find a long pile of stairs to climb in order to enter the hotel. There is porter service to take my luggage when the taxi driver sounded the horn though. Before booking the hotel, as I was not familiar with it, I did go to their website to check every single details. When I found their description of the opening hours of the onsen a bit strange, I even wrote to them to ask questions. Yet I found they were not forthcoming in disclosing the not-so-favourable aspects of the hotel. I have mistakenly booked a room without a bath/shower. I in fact did not mind that much for I intended to use the public onsen. But such information should be given at the outset so that I could have a choice. There are positive aspects about this hotel though: - I did like the room, spacious and modern, and free drinks in the fridge. - The food quality of the restaurant was good and the service there was excellent. - The spa was really nice and the masseur was highly skilful. I spent nearly two hours there and it was a dream. All in all, if the management can take a closer look and address the negative aspects, this hotel could become a good destination for a relaxing and unique stay in Atami.

Some of the areas looks a bit old compare to the photo, wifi is working and was able to connect to the router. But internet does not work, a little disappointing for this pricing.

You gotta walk uphill for a few min but what awaits you is a sleek hotel and the beautiful ocean view makes the hike totally worth it. You can see the illuminated castle at night and the town of Atami. Great staff and very clean facility. About 17min walk to the beach. A lot of dining options are about 10 min away.

The slope to the hotel is steep and narrow, so if you are not used to driving, you will find it quite difficult. Other than the above issues, I'm pretty happy with it overall.