Hotel Rural Sagarlore

While in Spain for 3 days, we booked the “most beautiful room” in this rather well-rated hotel. When we arrived, what was our surprise when we entered the room (after paying of course)! It was not at all the room reserved in the photo. We therefore explain it to the employee, who tells us, a little embarrassed, that it is an "equivalent" room, and that it is usual not to put photos of all the rooms on the reservation site and that we cannot do otherwise. A little upset, we head into town for the evening. When we return to the hotel, I turn on the air conditioning. She doesn't seem to react to any of the commands, and a light flashes, a little annoying for sleeping... The next morning, we report the problem to the hotel employee, who tells us that they will take care of it . In the evening, we return, quite late, the air conditioning still does not work... I then search a little on the internet where this problem could come from, in vain. Not a great night since it was quite hot, and still this light flashing! It was definitely worth looking for a hotel with air conditioning... The next morning, after breakfast, we found the landlady. We explain the problems encountered to her, she grimaces a little, and goes to check the air conditioning. She calls a technician, and tells us that the air conditioning is working, it's just that it takes a few minutes to turn on and reach temperature. I kindly told him no, we tried everything, and nothing happened with this air conditioning! She insists, ending up telling us that if the air conditioning no longer works, it's because we pressed all the buttons. In short, she turns a deaf ear and doesn't even admit that the air conditioning could have a problem. Otherwise, the establishment is nice, clean, the staff is smiling, the breakfast is good with some local products, and I think that without these inconveniences, we would have had a pleasant stay.

We called by phone and were lucky to reserve 1 night, but when we arrived and saw the Hotel we booked for 2 nights. We were delighted in the Palazio room, with a balcony, spacious, beautiful, the bed with a good mattress and sheet, gel services, water, good towels... very comfortable in the room. The receptionists are super friendly and attentive. Spectacular breakfast. We were very comfortable. Very good location to visit San Sebastián and surroundings. Beautiful, well-kept, clean, in the mountains surrounded by nature. We loved it. We will return and recommend. We are not in favor of booking online unless we are going outside of Spain and do not know how to speak the country's language, we like to call the Hotel, Guesthouse, Rural House directly... that direct contact must not be lost and it is nothing more expensive and you avoid surprises. Delighted with this Rural Hotel.

Wonderful rural hotel, surrounded by greenery, with exquisite treatment, tranquility, relaxation, very close to San Sebastián and what to say about the breakfast... mother of my life, a delight! We don't even talk about Petritegi apple juice anymore. Of course, don't forget to take a bottle of Xtacoli Petritegi (a winery on the same property). We had a room on the ground floor, with a small terrace, a very comfortable bed and a warm room. We usually get up early and one day the sheets even stuck to us. We will be back!

Excellent location, we went to dinner at the cider house 200 meters away, we ate fantastically well, the rooms were very clean and modern. In the morning a very complete and high quality breakfast. We will be back! 100% recommended