The Ritz-Carlton, Astana
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The Ritz-Carlton, Astana

No. 2 of Luxury Hotels in Astana
Dostyk Street 16, Astana, 010000, Kazakhstan
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hotel overview picture
Last booked 28 mins ago on our site
Highlights
Delicious breakfast
Lots to do
Pets welcome
Free parking
Amenities
Indoor swimming pool
Sauna
Spa
Massage Room
Executive Lounge
Fitness Room
Private parkingFree
Car Charging Facilities
All amenities
Property Description
The Ritz Carlton Astana Hotel, located in the heart of Astana commercial district. Hotel is convenient to area attractions and outdoor activities, including Bayterek Tower, Astana Opera, and Nurzhol Boulevard. Our guest rooms and suites offer breathtaking city views. The rooms are outfitted with air conditioning, a minibar, and a television. The hotel offers luxurious amenities for both adults and our younger guests. Because we aim to assure your comfort upon arriving at our hotel, we have provided everything you want. Adjacent to the main entrance of the hotel, our serene Өzen Lobby Lounge is the perfect setting. Lounge opens its doors for guests 9:00-00:00 Seasonal products, non-trivial product combination, will pleasantly surprise even the most discerning guests at Mökki Restaurant. We provide comfortable and elegant atmosphere, every day 7:00-00:00 The Ritz-Carlton, Astana offer elegant settings to give your festivities an exquisite touch. Professional staff, state-of-the-art technological equipment, for you and your guests, to deliver high-quality service at your events. The modern SPA-complex offers highly efficient procedures on ESPA cosmetics and the Swiss premium cosmetic brand Valmont in one of procedural rooms. The Ritz-Carlton Spa in Astana features a quiet yoga studio, a dry and steam sauna, a swimming pool, a jacuzzi, and an extensive menu of treatments. We also provide free parking, free wifi, room service, and concierge services to our guests. The Ritz-Carlton Astana will make your vacation to Astana unforgettable, whether you're here for business or leisure.
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9.0/10
Great
Great experience!
All 50 reviews
Surroundings
Airport: Nursultan Nazarbayev International Airport
(12.9 km)
Train: Astana Railway Station
(9.8 km)
Landmarks: Nurzhol Blvd
(310m)
Landmarks: Baiterek
(420m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

5

Grand Deluxe King Room With City View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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2

Deluxe King Room With City View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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5

Junior Suite

1 King bed
75m² | Floor: 4-14
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
Check Availability
4

Deluxe Two Queen Room

2 Queen bed
40m² | Floor: 4-17
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Room Details
Check Availability
13

The Ritz-Carlton Suite, Club Lounge Access, 1 Bedroom Suite, 1 King, Baiterek View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
Check Availability
4

Club Two Queen Room

2 Queen bed
40m² | Floor: 14,17
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Room Details
Check Availability
12

Carlton Suite, Club Lounge Access, 1 Bedroom Suite, 1 King

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
Check Availability
16

Executive Suite, Club Lounge Access, 1 Bedroom Suite, 1 King, Baiterek View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
Check Availability
4

Club King Room

1 King bed
40m² | Floor: 14,17
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
Check Availability
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Guest Reviews

9.0/10
Great
50 reviews
  • Cleanliness9.1
  • Amenities8.8
  • Location9.2
  • Service8.9
Average for similar properties in Astana
Most Mentioned
Review summary
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Facilities: Users highly praised the hotel's facilities, including a large gym with diverse equipment, a clear swimming pool, sauna, and hot tub. The amenities were described as comprehensive and luxurious, resembling high-quality bathing centers.(based on 1 review)
M‍2‍8‍7‍3‍4‍1‍*‍*‍*‍*
July 19, 2025
Very horrible experience. My room was 0511, on the fifth floor, and the window just towards to the vent of a restaurant’s kitchen. Because of this issue, I couldn’t even open to window. The gas from the vent just destroyed my lungs, so uncomfortable experience! When I try to apply change the room, the front desk staffs and guest service staffs performed very unprofessionally. No actions, just delay and excuses. Just when I complained the thing to the manager, they then told me that they can provide room on 17th floor. Ridiculous! That was even meaningless, because next morning I need to check out. The thing is, when your room has this kind of problem, why you should sell it as the price of like a normal room? Horrible experience. Definitely was the worst < The Ritz-Carlton> from room conditions to the professional level of staffs.
M‍2‍8‍7‍3‍4‍1‍*‍*‍*‍*
September 8, 2025
Great experience!
A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
December 26, 2024
Beautiful hotel with incredible facilities and excellent attentive service, would definitely visit again.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 8, 2025
Very good and clean hotel
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 21, 2025
good hotel!
S‍y‍r‍y‍m‍b‍e‍k
June 21, 2024
🤔🥹🫨 the neighbors didn't let me sleep.🫨
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 28, 2024
Luxury😊
_‍W‍e‍C‍h‍a‍t‍2‍7‍7‍3‍3‍5‍*‍*‍*‍*
August 12, 2025
設施:非常先進,雖然是17年開始運營的,但內部設施非常棒,沒有年代感 衞生:超好,還有管家幫忙維持衞生 環境:恆温恆濕,在寒冷的阿斯塔納非常友好。就在中軸線旁邊,離生命之樹紀念塔衹有5分鐘步行距離,很適合旅行 服務:相當貼心,除了有管家幫忙維持衞生,前台辦入住時看我們的護照還專門安排了有中國國標插頭的房間,真的很方便,感動,推薦!!
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Services & Amenities

Indoor swimming pool
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Multi-Function Room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Indoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Transportation
Business services
Front desk services
Languages spoken
Food & drink
Public areas
Health & wellness
Cleaning services
Facilities for children
Accessibility
Safety & security

Property Policies

Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cots and Extra Beds
For all room types, cots and extra beds can be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
AgeFee
Children 2 years old and under
Extra cot: Free
Children 3 years old and over
22,400.00 KZT (approx. NZD 74.97) per person per night

Breakfast
StyleBuffet
Opening hours [Mon - Fri] 07:00-10:30 Open [Sat - Sun] 07:00-12:00 Open
AgeFee
Children 5 years old and under
Free
Children 6–11 years old
12,000.00 KZT (approx. NZD 40.17) per person
Children 12–17 years old
24,000.00 KZT (approx. NZD 80.33) per person
Adult
Buffet:24,000.00 KZT (approx. NZD 80.33) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs, cats
Fee: 56,000.00 KZT (approx. NZD 187.42) per pet per stay

Service animals
Service animals are allowed on request

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

  • Cash

Property Description

  • Opened: 2017
  • Number of Rooms: 157
Phone:+7-7172734000
Email:astana.hotel@ritzcarlton.com
The Ritz Carlton Astana Hotel, located in the heart of Astana commercial district. Hotel is convenient to area attractions and outdoor activities, including Bayterek Tower, Astana Opera, and Nurzhol Boulevard. Our guest rooms and suites offer breathtaking city views. The rooms are outfitted with air conditioning, a minibar, and a television. The hotel offers luxurious amenities for both adults and our younger guests. Because we aim to assure your comfort upon arriving at our hotel, we have provided everything you want. Adjacent to the main entrance of the hotel, our serene Өzen Lobby Lounge is the perfect setting. Lounge opens its doors for guests 9:00-00:00 Seasonal products, non-trivial product combination, will pleasantly surprise even the most discerning guests at Mökki Restaurant. We provide comfortable and elegant atmosphere, every day 7:00-00:00 The Ritz-Carlton, Astana offer elegant settings to give your festivities an exquisite touch. Professional staff, state-of-the-art technological equipment, for you and your guests, to deliver high-quality service at your events. The modern SPA-complex offers highly efficient procedures on ESPA cosmetics and the Swiss premium cosmetic brand Valmont in one of procedural rooms. The Ritz-Carlton Spa in Astana features a quiet yoga studio, a dry and steam sauna, a swimming pool, a jacuzzi, and an extensive menu of treatments. We also provide free parking, free wifi, room service, and concierge services to our guests. The Ritz-Carlton Astana will make your vacation to Astana unforgettable, whether you're here for business or leisure.

Frequently Asked Questions

What are the check-in and check-out times at The Ritz-Carlton, Astana?

Check-in at The Ritz-Carlton, Astana is from 15:00 and check-out is by 12:00.

Does The Ritz-Carlton, Astana have a swimming pool?

Yes, The Ritz-Carlton, Astana has a pool.

Are pets allowed at The Ritz-Carlton, Astana?

Yes, pets are welcome at The Ritz-Carlton, Astana, but it is best to call ahead to confirm.

How much does it cost to stay at The Ritz-Carlton, Astana?

Prices at The Ritz-Carlton, Astana may change depending on dates, hotel policy, and other factors. Enter your travel dates to see the latest prices.

Which airport is closest to The Ritz-Carlton, Astana?

The nearest airport is Nursultan Nazarbayev International Airport, just about 26 mins from hotel by car (12.9 km) away.

What is the cancellation policy for The Ritz-Carlton, Astana?

The cancellation policy for The Ritz-Carlton, Astana depends on the room type and booking terms.

About This Property

Nearest AirportNursultan Nazarbayev International Airport
Distance to Airport12.95KM
Nearest Train StationAstana Railway Station
Distance to Train Station9.78KM
Average Price FromNZD2584
Hotel Star Rating5