The Ritz-Carlton, Astana
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The Ritz-Carlton, Astana
No.2 of Luxury Hotels in Astana
Dostyk Street 16, Astana, 010000, Kazakhstan
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We Price Match
Last booked 29 mins ago on our site
Highlights
Delicious breakfast
Lots to do
Pets welcome
Free parkingAmenities
Indoor swimming pool
Sauna
Spa
Massage Room
Executive Lounge
Fitness Room
Private parkingFree
Car Charging Facilities
All amenities
Property Description
The Ritz Carlton Astana Hotel, located in the heart of Astana commercial district. Hotel is convenient to area attractions and outdoor activities, including Bayterek Tower, Astana Opera, and Nurzhol Boulevard. Our guest rooms and suites offer breathtaking city views. The rooms are outfitted with air conditioning, a minibar, and a television. The hotel offers luxurious amenities for both adults and our younger guests. Because we aim to assure your comfort upon arriving at our hotel, we have provided everything you want. Adjacent to the main entrance of the hotel, our serene Өzen Lobby Lounge is the perfect setting. Lounge opens its doors for guests 9:00-00:00 Seasonal products, non-trivial product combination, will pleasantly surprise even the most discerning guests at Mökki Restaurant. We provide comfortable and elegant atmosphere, every day 7:00-00:00 The Ritz-Carlton, Astana offer elegant settings to give your festivities an exquisite touch. Professional staff, state-of-the-art technological equipment, for you and your guests, to deliver high-quality service at your events. The modern SPA-complex offers highly efficient procedures on ESPA cosmetics and the Swiss premium cosmetic brand Valmont in one of procedural rooms. The Ritz-Carlton Spa in Astana features a quiet yoga studio, a dry and steam sauna, a swimming pool, a jacuzzi, and an extensive menu of treatments. We also provide free parking, free wifi, room service, and concierge services to our guests. The Ritz-Carlton Astana will make your vacation to Astana unforgettable, whether you're here for business or leisure.
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8.6/10
Very good and clean hotel
All 40 reviews
Surroundings
Airport: Nursultan Nazarbayev International Airport
(13.1 km)
Train: Astana Railway Station
(9.8 km)
Landmarks: Nurzhol Blvd
(310m)
Landmarks: Baiterek
(420m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
5
Grand Deluxe King Room With City View
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
2
Deluxe King Room With City View
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
5
Junior Suite
1 King bed
75m² | Floor: 4-14
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
5
Deluxe Two Queen Room
2 Queen bed
40m² | Floor: 4-17
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Check Availability
11
The Ritz-Carlton Suite, Club Lounge Access, 1 Bedroom Suite, 1 King, Baiterek View
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
4
Club Two Queen Room
2 Queen bed
40m² | Floor: 14,17
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Check Availability
9
Carlton Suite, Club Lounge Access, 1 Bedroom Suite, 1 King
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
16
Executive Suite, Club Lounge Access, 1 Bedroom Suite, 1 King, Baiterek View
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
13
Club Suite, 1 Bedroom, Non Smoking
1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Electric fan
Private toilet
Check Availability
4
Club King Room
1 King bed
40m² | Floor: 14,17
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
Hide Room Types
Guest Reviews
8.6/10
Very Good
40 reviews
Verified Reviews- Cleanliness8.7
- Amenities8.4
- Location8.9
- Service8.5
Average for similar properties in Astana
Guest User
July 19, 2025
Very horrible experience. My room was 0511, on the fifth floor, and the window just towards to the vent of a restaurant’s kitchen. Because of this issue, I couldn’t even open to window. The gas from the vent just destroyed my lungs, so uncomfortable experience!
When I try to apply change the room, the front desk staffs and guest service staffs performed very unprofessionally. No actions, just delay and excuses. Just when I complained the thing to the manager, they then told me that they can provide room on 17th floor. Ridiculous!
That was even meaningless, because next morning I need to check out.
The thing is, when your room has this kind of problem, why you should sell it as the price of like a normal room?
Horrible experience. Definitely was the worst ＜ The Ritz-Carlton＞ from room conditions to the professional level of staffs.
Anonymous User
December 26, 2024
Beautiful hotel with incredible facilities and excellent attentive service, would definitely visit again.
Guest User
July 8, 2025
Very good and clean hotel
Guest User
August 21, 2025
good hotel!
Syrymbek
June 21, 2024
🤔🥹🫨 the neighbors didn't let me sleep.🫨
Ibrohim
July 28, 2024
Luxury😊
Guest User
August 12, 2025
Facilities: Very advanced. Although it opened in 2017, the interior is excellent and doesn't feel dated.
Cleanliness: Excellent, with a housekeeper to help maintain cleanliness.
Environment: Constant temperature and humidity, very friendly in cold Astana. Located right on the central axis and just a 5-minute walk from the Tree of Life Monument, it's a great place for a trip.
Service: Very attentive. Besides the housekeeper's assistance with cleanliness, the front desk even checked our passports during check-in and arranged a room with Chinese standard electrical outlets. It was incredibly convenient and touching. Highly recommended!
Original TextTranslation provided by Google
Guest User
January 18, 2025
The room is clean and tidy, the hotel is close to Dong'an Lake, the environment is beautiful, and the service quality is high. It is a high-quality hotel in Longquanyi District and even in Chengdu. I will come again next time.
Original TextTranslation provided by Google
Guest User
July 18, 2025
The room was large and clean. The service was very good, but the hotel lobby was under renovation.
Original TextTranslation provided by Google
Services & Amenities
Most popular business facilities
Indoor swimming pool
Sauna
Spa
Additional charge
Massage Room
Executive Lounge
Fitness Room
Private parking
Free
Car Charging Facilities
Airport pick-up
Additional charge
Car Rental
Bar
Library
Restaurant
Café
Taxi booking service
Priority airport drop-off
Additional charge
Station Pick-Up Service
Additional charge
Meeting Room
Additional charge
Multi-Function Room
Business Center
Secretarial Services
Tour/Ticket Service
24-Hour Front Desk
Wi-Fi in Public Areas
Luggage Storage
Free
Indoor swimming pool
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Multi-Function Room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Indoor swimming pool
Heated pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Car charging facilities
Transportation
Taxi booking service
Car Rental
Airport pick-up
Additional charge
Priority airport drop-off
Additional charge
Station Pick-Up Service
Additional charge
Business Services
Multi-Function Room
Secretarial Services
Audio Visual Equipment
Coworking Spaces
Meeting Room
Additional charge
Business Center
Postal Service
Fax/Copying Service
Wedding Service
Front Desk Services
24-Hour Front Desk
Translation tools available
Host Welcome Service
Concierge Service
VIP Check-In Service
Electronic Identification Registration
Express Check-In and Check-Out
Porter/Bellhop
Luggage Storage
Free
Tour/Ticket Service
Languages Spoken
English
Chinese (Mandarin)
Russian
Food & Drink
Café
Bar
Lobby Bar
Halal meals provided
Room Service
Public Areas
Shopping Mall
Public Audio System
Executive Floor
Non-Smoking Floor
Executive Lounge
Water Purifier
Elevator
Central Ventilation System
Humidifier
No Smoking in Public Areas
Smoking Area
ATM
Library
Health & Wellness
Hairdressing and Beauty Center
Fitness Room
Massage Room
Sauna
Spa
Additional charge
Beauty and Makeup
Body Care
Yoga Session
Cleaning Services
Clothes Dryer
Clothes Steamer
Dry Cleaning
Ironing Service
Laundry Service (On-Site)
Facilities for Children
Children's Meals Available
Children's Bathrobe
Children's Slippers
Children's Toys
Kids' Toothbrush
Children's Desktop Game/ Jigsaw Puzzle
Accessibility
Pool Hoist Available
Handrails in Stairways
Stair-Free Property Entrance
Accessible Rooms Available
Safety & Security
CCTV In Public Areas
Fire Alarm
Access Control System
Fire Extinguisher
Security Personnel
Carbon Monoxide Alarm
Security Alarm
Smoke Detector
Property Policies
Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBuffet
Opening hours[Mon - Sun] 07:30-10:30 Open
| Age | Fee |
|---|---|
Children 5 years old and under | Free |
Children 6–11 years old | 12,000.00 KZT (approx. €19.10) per person |
Children 12–17 years old | 24,000.00 KZT (approx. €38.19) per person |
Adult | Buffet:24,000.00 KZT (approx. €38.19) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs, cats
Fee: 56,000.00 KZT (approx. €89.11) per pet per stay
Service animals
Service animals are allowed on request
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
- Cash
Property Description
- Opened: 2017
- Number of Rooms: 157
Phone:+7-7172734000
Email:astana.hotel@ritzcarlton.com
The Ritz Carlton Astana Hotel, located in the heart of Astana commercial district. Hotel is convenient to area attractions and outdoor activities, including Bayterek Tower, Astana Opera, and Nurzhol Boulevard. Our guest rooms and suites offer breathtaking city views. The rooms are outfitted with air conditioning, a minibar, and a television. The hotel offers luxurious amenities for both adults and our younger guests. Because we aim to assure your comfort upon arriving at our hotel, we have provided everything you want. Adjacent to the main entrance of the hotel, our serene Өzen Lobby Lounge is the perfect setting. Lounge opens its doors for guests 9:00-00:00 Seasonal products, non-trivial product combination, will pleasantly surprise even the most discerning guests at Mökki Restaurant. We provide comfortable and elegant atmosphere, every day 7:00-00:00 The Ritz-Carlton, Astana offer elegant settings to give your festivities an exquisite touch. Professional staff, state-of-the-art technological equipment, for you and your guests, to deliver high-quality service at your events. The modern SPA-complex offers highly efficient procedures on ESPA cosmetics and the Swiss premium cosmetic brand Valmont in one of procedural rooms. The Ritz-Carlton Spa in Astana features a quiet yoga studio, a dry and steam sauna, a swimming pool, a jacuzzi, and an extensive menu of treatments. We also provide free parking, free wifi, room service, and concierge services to our guests. The Ritz-Carlton Astana will make your vacation to Astana unforgettable, whether you're here for business or leisure.
Frequently Asked Questions
What are the check-in and check-out times at The Ritz-Carlton, Astana?
The check-in time at The Ritz-Carlton, Astana is 15:00 and the check-out time is 12:00.What are the check-in and check-out times at The Ritz-Carlton, Astana?
Does The Ritz-Carlton, Astana have a swimming pool?
Yes, The Ritz-Carlton, Astana has a pool.Does The Ritz-Carlton, Astana have a swimming pool?
Are pets allowed at The Ritz-Carlton, Astana?
Yes, The Ritz-Carlton, Astana is a pet-friendly hotel, but it is best to call ahead to confirm.Are pets allowed at The Ritz-Carlton, Astana?
How much does it cost to stay at The Ritz-Carlton, Astana?
Prices at The Ritz-Carlton, Astana are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.How much does it cost to stay at The Ritz-Carlton, Astana?
Which airport is closest to The Ritz-Carlton, Astana?
Nursultan Nazarbayev International Airport is the closest airport to The Ritz-Carlton, Astana, and it is about 27 mins from hotel by car (13.1 km).Which airport is closest to The Ritz-Carlton, Astana?
What is the cancellation policy for The Ritz-Carlton, Astana?
The cancellation policy for The Ritz-Carlton, Astana varies depending on the type of room and booking conditions.What is the cancellation policy for The Ritz-Carlton, Astana?
About This Property
| Nearest Airport | Nursultan Nazarbayev International Airport |
|---|---|
| Distance to Airport | 18.57KM |
| Nearest Train Station | Astana Railway Station |
| Distance to Train Station | 9.78KM |
| Average Price From | EUR1253 |
| Hotel Star Rating | 5 |