Valle di Assisi Hotel & Spa

Staff, fantastic. Have to say this is our 2nd visit, and we love it. However the hotel when I first visited was fantastic, we stayed in the apartments, just a 5min drive from hotel. I found the apartment, clean, quiet, they had their own pool for the apartments, which was fantastic as the hotel pool was so busy. Love the hotel, staff amazing. Restaurant was fantastic, but was let down but the clientele children, as they were allowed to watch their iPads, or phones, very loud, which I found horrid. Ok, children can watch things, but not at the loudness for others as we all don’t want to hear baby songs while out for dinner. (It’s the parents not the hotels fault) The pool still as amazing as ever. This is the one hotel I live to visit time and time again, the view of Assisi never gets old. Thank you for having us.

We stayed at this hotel while on a Perillo tour. This was the 2nd hotel out of 3 on the tour. The hotel is large with a pool in the back and great views of Assisi up on the hill. It is not close to anything within walking distance, so you will need a car if you are not with a group. It has a restaurant on site with a breakfast buffet each morning and a spa. I did not visit the spa, so can't comment on it. There was some confusion on the weekend morning about what time the breakfast buffet opened and that created a problem since we were scheduled to leave at a certain time and we would be rushed to eat. However, they did end up opening it about 15 minutes early to accommodate us. But seemed like there was lack of communication from them to Perillo on the time they opened on weekends vs. weekdays. I honestly did not find the staff to be all that friendly. A couple of times when going to the front desk with a question, I felt like I was bothering them. I know that this was a fairly new tour and hotel for Perillo and not sure if the staff just wasn't used to large groups or not but I wasn't impressed. The rooms were outdated, in my opinion, and needed some updates and love. Bathroom shower was like walking into a cruise ship shower and the floor slanted down so you always felt like you were slipping down. The hotel in general needs some cleaning and maintenance. Sitting out on the patio deck one evening we noticed mold and dirt on chairs, tables and fencing, etc. This is not a hotel that I would personally choose if we ever came back to the Assisi area.

This hotel has a lovely and catchy website, together with lovely gardens and surroundings, but really that's all. We spent 5 days there and paid 2K for a master suite that reportedly on the website, has two bedrooms despite the second bedroom is just an open space with a very uncomfortable sofa bed. The sofa bed is apparently only for kids up to 12years old, well that was only said to us once we checked in and complained. At the check in ,no one showed us the room or offered help with the luggage, we were sent to the bedroom quite quickly with no explanation about anything. The breakfast is HORRIFIC, for the entire stay I asked for an apple or a pear for my son (This hotel is marketed as family and baby friendly) and for 5 consecutive days they told me that they didn't receive the fruit delivery. The quality of food and beverages was extremely poor, literally the worst of our lives and not representative of Italian quality. The staff barely acknowledges you both at reception and in the dining areas. When you ask something they seem annoyed as if you are asking for huge favours. We also madd the mistake to try their restaurant. Both service and food were underwhelming. No baby food either was offered on the menu nor for breakkie neither for dinner (again this is supposed to be a family friendly hotel). The play areas for children outside is not well kept and the internal area is basically a conference room with small windows and very dirty floor and soft play. Very sad. The hotel has some nice touches however our room that was supposed to be the best of the selection was just about nice. The interiors clash as the room is all wood with antique furniture, but then I have the bathrooms that are al white and made of"modern" materials. They were anyway chipped and not very clean. Last but not least, our bedsheets were nest to a handful of spiders several times despite having asked to check them and to bring new fresh sheets. These 5 days were followed by 5 days in a family resorts in the Dolomites where for nearly half the price we had a wonderful huge room, 3/4 pension where the food selection and quality was equal to a Michelin starred restaurant and they also had fresh food on baby's menu everyday. With everyday different choices. This was only a part of it as they also had nursery, baby clubs, in and outdoor playing, mud rooms, trampoline and climbing walls, a wooden lab and wonderful spa facilities included in the price. Whilst at Valle di Assisi an entrance of 2h in the family spa had to be paid separately for 45wuros each adult....crazy stuff really. Conclusion, don't go to Valle di Assisi, you'll be ripped off and be disappointed. Go to the family resorts in alto adige where they know what real hospitality is.

The location is gorgeous, in the middle of the valley, with a wonderful landscape in a nice rural area. The appartemnt we have recieved (504) was very spartan. To begin with - at night it was very cold. They dont operate the heating (telling us they are forbiden by ruleds to do it). Instead of extra blankets they sent us bed covers. There is almoat no light in thr appartement. The isolation between the appartements hardly existes. A very poor kitchanete with no detergant