Resort e Spa San Crispino

Abandoned place, terrible welcome, room dirty with insects, cockroaches in the bed, jacuzzi with floating animals, bathroom door as soon as opened the jambs fall, ran away as fast as they could, I really hope for a refund of the money...

We were guests of this structure that from the outside is very beautiful and well-kept but the interior furnishings of the various rooms and the hall, beyond the personal taste of the owner, are not suitable for maintaining adequate cleanliness, curtains, valances and canopies on the beds do not help in this. But beyond this, the welcome was not what we had hoped for, despite an express request that had obviously been confirmed by the structure, of a certain distribution of the rooms, which upon our arrival, had not happened and they tried until the last to make us accept their distribution until they found another double room (which they insisted on telling us was free of charge for us ... and we even missed it) which however caused an inconvenience as the rooms were far away and the suitcases were shared. The breakfast, if we want to call it that, was decent the first morning, the second and last morning in practice there was nothing in the fridge or on the table. When we asked, we were told that obviously they couldn't stop other guests from eating and that if it wasn't enough for us (there were wrapped biscuits and 4 plastic croissants... and that's it), we could ask and they would go to the pastry shop to buy something! An answer that left us stunned. We then understood that other guests had made the same complaints. Obviously we had gone down about 1 hour before the space closed to have breakfast so in time. The swimming pool is very beautiful surrounded by greenery, it's a shame that it is open to the public and that the sunbeds (the ones that can be used because they are not dirty) were not enough for everyone and so some of us perched on plastic chairs. The photos on Booking show gourmet dishes and the presence of a restaurant that, given the not exactly close to the first town, would have been useful, instead it has been closed for two years... BUT Then change the wording on Booking and don't give rise to misunderstandings and false indications to make you choose. When I asked if there was a SPA, I was told yes, but the weekend was over, but there are no signs indicating its presence nor do they present it to you at the reception. The park/lawn around the structure is very beautiful and well-kept enough to host private events... everything would be great if the customer of the structure could find out beforehand to be able to decide whether or not to stay in these cases... only after a phone call at 1:30 in the morning was the volume of the music lowered. In short, the structure is potentially excellent but the management should really ask themselves a lot of questions! Too bad