The St. Regis Aspen Resort

The hotel is beautiful and very conveniently located in the center of Aspen. Our room was nice and comfortable. The concierge was very helpful and reserved for us two excellent restaurants for the dinner. Also, this was our 56th wedding anniversary and the hotel manager sent two stem glasses, a bottle of wine and a tray of chocolates. Also included was a very nice card congratulating us

Impossible to reach this place by phone. It’s got an endless automated phone tree that often drops you without warning. Having stayed at this hotel before, I was aware of the nice guest rooms, good location, very nice spa & gym, yet inconsistent service - mostly due to language barriers and untrained staff. For my recent stay, the concierge forgot to cancel a restaurant reservation which cost me a $450 penalty fee. It was a huge hassle to get a refund for the hotel’s mistake. The concierge desk never answers the phone and are rarely available in-person. All unanswered calls are forwarded to the often confused Front Desk Clerks. At check out, I requested the Front Desk Clerk to ship back a few small items to my office in Boston. Much to my surprise, they used a massive box for a Xerox machine which cost me $636. If they had used a small box, it would have cost $100. I did ask for a quote in advance, but they forgot. Everyone knows FedEx charges by cubic weight. It was a struggle to get even a partial reimbursed for their mistake. Managers are slow to respond. Checking out of the hotel, I had over $1,000 in over charges (eventually reimbursed). Other issues: the smell of **** in the hallways, chaos in the bar and lounge with heavy drinkers (some appeared underage) and shady characters wandering around the hotel…. Security was not good. I did not feel safe. . I’d never stay at St. Regis Aspen again and would never recommend it either, especially for families with kids. Better choices are The Little Nell or Hotel Jerome.

We had an amazing time in Aspen! My family and I stayed at the St. Regis for our winter trip, and it was absolutely the best decision we could’ve made. Everything was perfect during our stay, and the staff and amenities were top-notch—definitely a 10/10 experience. I loved the newly renovated spa, especially since I hadn’t been back in three years. Our room was so cozy with a beautiful fireplace, and the butler service was exceptional—Ece from Turkey and Daniel Carvalo were incredible. They not only helped with unpacking but also gave us fantastic dining recommendations in the area. My kids had a blast with Kitty and loved the hot chocolate at the courtyard. It was truly wonderful to return to the St. Regis for this winter getaway!