Hotel Aso no Tsukasa

Hotel Aso no Tsukasa Reviews

Hotel Aso no Tsukasa

1230 Kurokawa, Aso City, Kumamoto Prefecture, 869-2225, JapanView Hotel Details
Hotel Aso no Tsukasa
Hotel Aso no TsukasaHotel Aso no TsukasaHotel Aso no Tsukasa
Check available rooms for your travel dates
We Price Match
1 night

Hotel Aso no Tsukasa Guest Reviews

3.8/5
Good
47 review
Verified reviews
Location4.0
Amenities3.7
Service3.8
Cleanliness3.8
Filter by:
Sort by:
All reviews(47)
Positive reviews(19)
Reviews with photos/video(8)
Negative reviews(5)
Martin0225
North Wing Japanese-Western Style Room (With Private Bathroom)(Non-smoking)
Stayed in May 2024
Family
5 review
4.5/5
Great
Posted on May 14, 2024
Free hot spring! Great experience!
Response from Property: Thank you for your staying! Our hot springs are one of our proud features, offering various types of spring qualities that are gentle and easy to enjoy. We hope you'll also take the opportunity to enjoy a meal with us on your next visit. We sincerely look forward to welcoming you again. Akiya SHIRAI HOTEL ASO NO TSUKASA
Freeman 67
Main Building Japanese Room
Stayed in Oct 2022
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 20, 2022
Dinner was great with fine local ingredient. Room and service were good. We are self-driving travelers. This hotel provides parking space.
William Seungdo Kwak
Boar Western Room
Stayed in Oct 2022
Family
1 review
2.0/5
Posted on Oct 31, 2022
1. Way overpriced 2. Facilities are TOO old 3. I don't want to stay in the hotel
Anonymous User
South Wing Twin Room (With Private Bathroom)(Non-smoking)
Stayed in Aug 2024
Couples
7 review
3.7/5
Posted on Aug 27, 2024
When I was in the room, I could hear a lot of noise and voices from outside, so that was a bit tricky. The hot spring was pretty average. The breakfast had a good variety, which was nice. The milk was really tasty!
Original TextTranslated by Google
Response from Property: Thank you very much for staying at our hotel. We also sincerely appreciate you taking the time to post a review despite your busy schedule. We apologize for the discomfort you experienced with the airtightness of the room. We also apologize for the dissatisfaction with the hot springs. As we undergo renovations, we will gradually renew ourselves. We hope that you will continue to support Hotel Aso No Tsukasa. Hotel Aso No Tsukasa Shirai
Guest User
Main Building Japanese Room
Stayed in Mar 2024
Family
5 review
2.7/5
Posted on Apr 8, 2024
Very bad experience. I booked a Japanese-style room through the website and entered the information of 2 adults and 3 children. The confirmation letter has stated that it includes 5 Japanese-style futons and breakfast for 2 people. When picking up the room, the hotel informed the website that it had only booked a room for 2 people, so it could only provide 2 beds. Even after I showed him the confirmation letter, he said that he could only provide 2 beds, and if he wanted more, he would have to pay extra. Since breakfast is only included for 2 people, an additional 1,500 Yen per child will be charged. We said that if we didn’t eat it, the adults wouldn’t eat it either. The lobby manager said that if you don’t eat, you still have to pay. This is the rule of their hotel! This is the first time I heard that I have to pay even if I don’t eat!!! I was very angry and argued with him, and his attitude was also very bad. Finally, he told me that if you are not satisfied, you don’t have to leave the hotel. In the end I paid, but I must file a complaint against him!! The website later compensated me for the overpayment, but I would never recommend this hotel to anyone!!
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at our hotel and taking the time to write a review despite your busy schedule. We are deeply grateful. However, we sincerely apologize for the unpleasant experience you experienced during your stay. After checking your reservation, we confirmed the reservation for two adults, but no notification was received regarding your children. We are currently verifying this with the booking site. In Japan, prices may vary depending on the number of people staying, and the availability of beds may also change depending on the age of the child. This format may be different from other countries, but I hope you can understand.
Anonymous User
South Wing Twin Room (With Private Bathroom)(Non-smoking)
Stayed in Aug 2024
Business travelers
8 review
4.2/5
Very Good
Posted on Aug 29, 2024
A cost-effective hotel near Aso. Rich in breakfast variety. It is recommended to have breakfast. There are only convenience stores around. The hot spring is good. It is recommended to stay here. The view of Aso Volcano is beyond words.
Original TextTranslated by Google
Guest User
North Wing Superior Twin (Accessible) (With Private Bathroom)(Non-smoking)
Stayed in Jul 2024
Family
2 review
4.5/5
Great
Posted on Jul 10, 2024
The room is spacious and the hot spring is good. There are many types of meals, so it is better value for money than expected.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at our hotel this time. Also, we would like to express our sincere gratitude for taking the time out of your busy schedule to write a review. We are very grateful that you enjoyed our hotel, including the meals and hot springs. Our hotel will soon be renovated and become even more new. We will continue to improve our cuisine and service to become a facility that will definitely satisfy you. We look forward to your continued patronage of Asonotsukasa Hotel.
Tsz Yan
Main Building Japanese B (With Private Bathroom) (Non-Smoking)
Stayed in Jun 2024
Family
4 review
3.5/5
Posted on Jun 27, 2024
Relatively old, there are many tour groups, and the food for breakfast and dinner is mediocre
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at our hotel and taking the time to write a review despite your busy schedule. We are deeply grateful. However, we regret that we were not able to satisfy you and for that we are deeply sorry. The hotel is planned to be renovated and transformed into a hotel where individual travelers can stay with peace of mind. We sincerely look forward to your visit again next year or in the future.
Guest User
Western-Style Twin Room with Mountain View-25 Square Meter Non Smoking
Stayed in Nov 2023
Family
22 review
3.7/5
Posted on Nov 4, 2023
A large hotel, the room furnishings are relatively old, the breakfast and evening buffets are ordinary, there are 3 hot springs in total, they are also old but they feel hygienic; the location is very good, close to Aso attractions, it would be better not to be regarded as a hot spring hotel, it is like a hotel for tour groups.
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at our hotel and taking the time to write a review despite your busy schedule. We are deeply grateful. This hotel originally accommodated mostly group guests, but now it is gradually transforming into a hotel more suitable for individual guests. Our ongoing refurbishment works are also aimed at making the hotel a more user-friendly facility for individual guests. Please look after the ever-changing Aso Noji Hotel in the future.
beautiful_star
Twin Room
Stayed in Aug 2023
Family
19 review
4.2/5
Very Good
Posted on Aug 2, 2023
The waiter speaks Mandarin and Mandarin, explaining each floor and meal time, very kind. Although the facilities are old enough, it is very convenient to the zoo and Kusashiri.
Original TextTranslated by Google
CHEUK LAM IRENE
Main Building Japanese Room
Stayed in Jan 2024
Couples
1 review
4.2/5
Very Good
Posted on Jan 22, 2024
The breakfast at the hotel was okay, but the dinner was a bit disappointing. I would rather just book a room with breakfast and have dinner at another yakiniku restaurant in the hotel (make sure to check the closing days). I booked a Japanese-style room with tatami mats. The room is very good. One person can only sleep on a hard pillow, and the other can only sleep on a soft pillow, but this hotel pillow was acceptable to both of us. There are plenty of parking spaces and many hot spring options (but not the ones with a strong sulfur smell). Overall, it's OK.
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at our hotel and taking the time to write a review despite your busy schedule. We are deeply grateful. We sincerely apologize for your unsatisfactory dinner experience. Based on your opinions, we have significantly updated the buffet menu in June 2024, and it is currently well received by customers. In the future, we will continue to provide delicious food that satisfies everyone while maintaining a high-quality and comfortable hot spring experience. In addition, the yakiniku restaurant in the museum has closed. We apologize for this.
Guest User
Boar Western Room
Stayed in Aug 2023
Travel with friends
4 review
3.0/5
Posted on Aug 4, 2023
Bugs are everywhere in the room and soup pool, but the view near the hotel is good.
Original TextTranslated by Google
LeeShirley
Twin Room
Stayed in Dec 2023
Family
5 review
5.0/5
Outstanding
Posted on Jan 1, 2024
The service is good, the staff is helpful, the buffet is rich, the hot springs are less crowded, we had a great time
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at our hotel and taking the time to write a review despite your busy schedule. We are deeply grateful. We are very pleased to know that you thoroughly enjoyed our services during your stay. Although we are a larger hotel, we will continue to uphold a meticulous service attitude and strive to create a hotel that satisfies everyone. Please look after Aso Noji Hotel in the future.
Guest User
Main Building Japanese Room
Stayed in Jul 2023
Family
1 review
4.2/5
Very Good
Posted on Jul 25, 2023
The Japanese room is very comfortable. There are 3 types of bathing areas, and there is also a small swimming pool. It is suitable for children. You can also bathe in the room. There are many wines for dinner. On the contrary, I feel that there are not so many types of meals. The beef is good. There are many types of breakfast, and it is also delicious. Go early When you arrive at the hotel, you can enjoy the facilities, and it belongs to the hotel where you can stay longer and rest.
Original TextTranslated by Google
mei sum
Run of House
Stayed in May 2023
Couples
2 review
4.2/5
Very Good
Posted on May 30, 2023
We arrived a little late, and the service staff explained the hotel facilities and service time in detail, with a very friendly attitude. The room is clean and tidy, but a bit old. The breakfast is very rich and the service staff are very polite. There is a small shop opposite the hotel, which has cooked food and fried food, and the price is also reasonable.
Original TextTranslated by Google