Guest User
April 8, 2024
Very bad experience. I booked a Japanese-style room through the website and entered the information of 2 adults and 3 children.
The confirmation letter has stated that it includes 5 Japanese-style futons and breakfast for 2 people.
When picking up the room, the hotel informed the website that it had only booked a room for 2 people, so it could only provide 2 beds.
Even after I showed him the confirmation letter, he said that he could only provide 2 beds, and if he wanted more, he would have to pay extra.
Since breakfast is only included for 2 people, an additional 1,500 Yen per child will be charged.
We said that if we didn’t eat it, the adults wouldn’t eat it either.
The lobby manager said that if you don’t eat, you still have to pay. This is the rule of their hotel!
This is the first time I heard that I have to pay even if I don’t eat!!!
I was very angry and argued with him, and his attitude was also very bad.
Finally, he told me that if you are not satisfied, you don’t have to leave the hotel.
In the end I paid, but I must file a complaint against him!!
The website later compensated me for the overpayment, but I would never recommend this hotel to anyone!!
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