Hampton Inn Ashland

The hotel impresses with its cleanliness, spacious rooms, and convenient location near amenities. Guests appreciate the friendly staff and excellent breakfast options. Some find the beds exceptionally comfortable.

The only thing positive I have to say about this property is that the skeleton front desk staff were very nice. Corporate Hilton has obviously not spent a dime on this property in quite awhile. I am a 70 YO woman traveling alone with 2 cats. There were no luggage carts available for the two days I was here, so I had to carry my numerous pieces of luggage up to my room one by one with no help. The front desk staff told me the luggage carts had disappeared, probably into someone’s room, and they had no idea where they were. The swimming pool was closed with no projected opening date due to an unresolved “chemical imbalance.” The water was shut off during part of one day while I was here. The bathroom sink faucet belched blasts of air intermittently. This area endured a huge snow and ice storm a little over a week ago. The roads are mostly clear now, but the parking lot at the hotel had obviously been untouched. Not scraped. Not salted. No sand applied. It is a solid skating rink of 2 inch ice. Typical prepackaged frozen breakfast items…yuck. I would not stay here again. I’ve been a Hilton Honors member for many years, and I’ve never been sorely disappointed with one of their properties until I stayed here. I want to reiterate that the front desk staff was very nice. I got the sense that they were trying to do their best under adverse circumstances. Hilton needs to either take their name off this property or correct the many problems with it.

Overall this is a very basic Hampton property. It is located a few miles north of the main highway (I64), which provides some quiet from road noise. It is located in a mixed residential and commercial area with many stores within walking distance (Walmart, fast food, fuel options). The staff were very pleasant (especially during a very late night check-in). The room was clean and the beds were comfortable. The breakfast is standard Hampton fare. Honestly, the hotel met expectations.