Comfort Inn & Suites Ashland - Richmond North

The first room we were assigned to AC wasn’t working. We got switched to another room that was a bit smaller but it was very clean and comfortable. The breakfast is really good but the front desk person could be a bit more friendlier.

Could have been great The staff was friendly and welcoming, which I appreciated. However, there were quite a few issues during my stay that made it less than ideal. Both rooms had a noticeable smoke smell despite being non-smoking. One of the windows was stuck slightly open, which didn’t help with the odor. The shower didn’t drain properly, so I ended up standing in a few inches of water—and the excess water made the bathroom floor very wet. To top it off, the mini fridge stopped working overnight, and I had to throw out the food I had purchased. It was clean and comfortable It wasn’t the worst stay, but these issues added up and definitely took away from the experience.

Some dust in room. Bathroom fixtures that need attending to/repair. Light fixtures not working/bulbs.

Everything great except hvac Everything was great except the hvac unit in the room didn’t work.

The property wasn't horrible but it seems that they had some trouble with upkeep/craftsmanship overall. I'm assuming it may be due to a high turn over. Our room wasn't necessarily dirty but there was a mildew smell as you walked in (almost like entering a beach house that was closed up for the winter), there were random things that could use a better wipe down like the shower ceiling and the ice bucket which was dirty. The craftsmanship issues were things like the hinges on the bathroom door were really rusty, the vent fan over the toilet was not properly fitted and looked like it could fall down, the light switch cover didn't cover the hole that it fit over so there were gaps, and the aesthetic would have looked a lot nicer if the tiles, grout and things hung on the wall were done properly. The tile on the bathroom floor was dark and looked dirty but was more due to poor choice of material rather than actually dirty. The staff we interacted with were nice. The area had things to do close by but also a lot of boarded up things too. Again, not horrible but not what we have experienced with this chain in the past.

Don't stay here All around experience was just terrible they had booked out the room I was initially supposed to get so sent me to another room where the AC did not work then sent me to another room where the AC didn't work and the door didn't lock properly and told me they could not help me with anything