Premier Inn Ashford North

Ashford North is a lovely hotel in a countryside setting. The staff are friendly and attentive. The hotel is getting a little tired and in need of a refurbishment but please don't let this put you off. Although there are fans in the rooms Air con is desperately required and also they need to add some form of lift. I have used the hotel before and will definitely be using it again.

My wife and I planned to stay here as an overnight stop prior to crossing to France Le Shuttle. We are frequent users of Premier Inns and never previously had any issues. On arrival we found the whole Hotel disappointing and very dated. You immediately find there is no lift in the Hotel (we were in room 42 on the 1st floor) and you have to struggle with your luggage up the stairs to your room, where you find there is no A/C only a manual floor mounted electric fan, the noise of which will impact your sleep through out the night. The water pressure in the shower is pitiful but worst of all, we were awoken about 3pm in the morning after being bitten and finding the bed and bathroom were infested with BED BUGS !!, we also found remains of food crumbs in the bottom of the bed after pulling the sheets back, we immediately had to vacate the room and Hotel, stopping off at reception to report the matter and show photo's and video's to the night porter on checking out. Needless to say were were extremely disappointed with our stay and will be contacting Premier Inn customer service on return from out Holiday.

Staff were extremely helpful. The hotel is a good example of a Premier Inn. The attached restaurant was very busy but very good. The waitress was excellent. The hotel is well placed, being 20 minutes from the tunnel. We will certainly be back!

Good, comfortable, great night’s sleep. Very helpful and friendly staff. The restaurant was very good, the waitress was exceptionally efficient and friendly. The hotel is 20 minutes from the Channel Tunnel and is a great place to stop over for an early start.

The staff are very friendly, the bed is amazing and the rooms clean. Was a great stay and will definitely be back. The food next door was also fast, tasty and efficient. Nice hot showers, attentive staff, friendly management, thank you to the whole team

There’s a saying that you always know what to expect when you stay at a Premier Inn. It’s generally true, but I felt on this visit that the facilities were sub-par. The room seemed clean but very tired. It had obviously experienced a hard life. Rather sad curtains that didn’t quite close. Heating that couldn’t be adjusted. Old carpet and furnishings. The bathroom was tired and the colours rather grim and old. Sad to find a bath rather than a walk in shower. And the corridor outside was noisy. On the plus side, I found the bed very comfy. The staff were lovely, very friendly. The breakfast was excellent. And the resident cat was just gorgeous!