Champneys Springs

The location provides convenient access to explore the Leicestershire countryside, with ample parking. The staff is praised for being friendly, helpful, and efficient, ensuring a welcoming stay.

I have been visiting Champneys Springs for about 21 years. But haven’t been for about 5 years. My Mum & I visited for a mid week break to celebrate her birthday. On check-in, the building looked tired & dated. No major redecoration has happened. The furniture seemed to be a miss match from room to room, which also looked tired & dated. Check-in was ok and we were shown to our room. The bedroom comfortable, but the bathroom was dated, the shower constantly dropped & not fantastically clean. Chipped bedroom chairs & stained carpet 😔 The restaurant was crowded & very very hot. No accommodation had been made recent increase in temperature, I understand the weather is extreme at the mo, but the no a/c anywhere?? We walked out after the main course at dinner time, as the heat was unbearable. The treatments were excellent, both Mum & I had massages & facials, which we both throughly enjoyed. Food Breakfast was poor, the selection & quality was no better than a poor staff canteen. Lunch was very good, but dinner was average. Drinks selection very good & well priced. On the whole, we felt Champneys has lost its “special spark” and the excitement of going to a luxury retreat was no longer there. The staff seems to lack enthusiasm and general finesse to what we have experienced previously. The lady on the gym desk was really rude & unhelpful. We wouldn’t return, which is a shame. But so much competition has emerged over the last 20 years... We will try other spas in the future. Sorry Champs.. 😏

Already done a review but forgotten to mention a few name that did above and beyond. Peter the manager Michelle in shop Katrina in dinning room Naomi in reception thank you so much for making our visit special and always welcoming