The Beeches, Ashby-De-la-Zouch

Guests appreciate the affordable rates, comfortable rooms, and delicious breakfast. The friendly and attentive staff enhance the overall experience. Convenient location near amenities is also highlighted.

The pub that is attached to the hotel is absolutely lovely, but being so remote is dead during the week and as a result closes early, which is understandable. The hotel itself is decorated to a good standard and the bed was comfortable but there are a few issues that made me rate it lower than it should be. Heating didn't work so was very cold in the morning. No shower gel or shampoo provided and the sink soap dispenser was empty. The continental breakfast included a muffin that was stale and no way to toast it, it would have been better to provide a croissant. No spoon to eat the porridge with and no table or chair to sit at. There is space for one and would enable people to work. Mainly little issues that if addressed would make a big difference, but please fix the heating!

This is an OK place to stay (clean, relatively comfortable, etc), but it is seriously lacking in any form of customer service. It may be that as we were staying around Xmas that the staff were too busy with other tasks (the pub and restaurant seem to be the key parts of the business, with the rooms as an afterthought. It is listed as a "B&B" but doesn't have the feel of a B&B, more like a cheap motel. Little things that add up to an unsatisfactory stay - no towels in our room (and no staff on site to get them from), heating turned off (I had to work out how to turn it on at 5am because the room had become so cold), key information not passed on to us, as well as smaller things that alone wouldn't have bothered us, but taken together just added to the feeling of being an irritation rather than a guest. Not terribly expensive but definitely doesn't feel like value.