Guest User
September 23, 2024
The room with breakfast was booked and paid for in advance for us through the tour operator for our bike tour. When we wanted to check in in the afternoon, the rooms were not available: we were first given a single room for 2 people, which of course we could not use, and after waiting for over an hour and constant back and forth, a small double room for single use was now "prepared" for 2 people☹️... but not the room we had booked! We could not have our complaint recorded the morning after/when we left, because each time there was a temporary worker at reception who would not or could not pass anything on. There was complete chaos at reception, nobody knew anything - on either day, there was no one to contact for us as guests... we had never had to experience anything like that on our entire bike tour. We will not visit this hotel again and cannot recommend it to anyone. Of course we also contacted our tour operator because we could not find a competent contact person in the hotel, or even no one at all!
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