Miramar la Cigale Hotel Thalasso & Spa

This hotel does not live up to a 5 stars hotel experience and standards. On the positive, great location, nice building, nice rooms, very quiet and peaceful. On the negative, No welcoming staff, a single concierge acting as doorman, butler and valet when available and during day time only. You basically have to park your car yourself and carry your luggage(s) when the concierge is not available, For breakfast, buffet only. If you wish to iron a shirt, there is no iron nor iron board available in the hotel. Dry cleaning service only. I had better customer care and experience in 4 stars hotels. This is simply not acceptable.

From moment of arrival in our car we had a sinking feeling. We had booked an inside car space. But no one at the door, came to greet, so we unloaded our bags and carried them in ourselves eventually. We then had to hand key over and ask concierge to park the car. He was helpful - but hotel needs 3/4 more of him.. At check- in a trainee spent 10 mins telling us prices in the spa - for which we cared little - before handing us our key and pointing to lifts .. So we could find room ourselves apparently . More senior staff were nearby. Fortunately our bags were taken and and put on a trolley at this stage.. They were brought up eventually and barely carried inside room door , but no effort made by him to come in, explain services/technology in the room or even ask if there was anything we needed We had found our room and key didn’t work but door was unlocked . TV remote had out of date batteries and didn’t work ( which since no printed hotel details - bar spa prices of course - which was a nuisance, presumably room service and hotel details only on the TV?) Air conditioning was turned off. We eventually asked reception up twice and to be fair they sorted both issues out promptly. Coming back from dinner keys did not work again, back to reception and keys were re programmed without apology.. Though there was a mini bar in the room it was empty.. In my business with connections and clients and in my profession I judge hotels on their own claims, ratings, and on what they say and offer to guests and whereas above are generally trivial they are not ( as I will comment fully elsewhere ) consistent with any true “5 star” in my and my colleagues experience and views.. Outside in a nearby field, with a deafening noise and vibration was a “pay in “ public party and a barbecue all afternoon and evening barbecue that ran ( reception told us ) every day from afternoon till 11.00 at night - even with doors shut the electronic music, vibration and bass was pounding everywhere.. Could be just at weekends, we didn’t stay to find out. Interestingly ( though hotel appeared half empty) when we complained we were told rooms on other side of the hotel were better but they were all booked out .. We stayed Friday and Saturday and were told to complain to the Mayor. The noise meant we left entire area for each of our 2 days stay but had to put up with it any where in or near the hotel - I appreciate its not within the hotel’s control but a warning even apology would have been nice .. The hotel policy seems to be to ignore it. We would NOT have stayed in town never mind hotel had we known or informed . Incidentally on return in our car from an outing to escape noise - once again there was no one on the door - we carried our own bags in to the two concierge inside laughing and chatting to themselves and again had to ask for car to be parked - no greeting.. trivial but we stay 5 star where possible all over the world and have never seen anything