Gold Crest Hotel - Arusha

The room is wow - I got the big one - a bed room with attached room, one children room with attached bath, one big kitchen and a big hall. Wow such a luxury and big space for a single business traveller. Food is more great for non vegetarians. Clean room with Very great support. My special thanks to Mr Samuel who helped me to book this hotel.

A wonderful hotel with apartments as rooms. A staff very caring for us and an exceptional dinner with two buffets, one outside, the other inside and a barbecue with delicious meat! Everything was perfect!

Arrived at hotel and checked in around lunchtime, spent rest of day relaxing by pool as we were meeting our daughter and partner before going on safari the following day. We have no complaints about the room only the very poor TV reception. We had an evening meal which was good and a couple of drinks before going to bed. The following morning we arose early, sorted all our belongings out and put our passports documents and money into our hand luggage. We left the luggage in our locked room and went down for breakfast. After breakfast we went back to our room just to pick up our belonging and went to reception, paid our bill and waited for our daughter and safari guide to arrive. After they arrived our safari guide loaded our luggage into the vehicle and we set off on our adventures. Upon arrival at our safari lodge, at check in, we found out that our passports, documents and money were missing from our hand luggage. The bag had not been out of our sight for the duration of our trip from the Gold Crest. We contacted the hotel and they provided us with CCTV of the time the bags were in reception, nobody went near them. We aasked if there was CCTV covering the room area (203) and they told us no. We asked if anyone had handed anything in again they replied no. We can only assume that the documents etc, were taken whist we were at breakfast. We have emailed them more than once since arriving home but have not had a reply.

Welcoming staff. We received a welcome drink and the next morning enjoyed a wide array of fresh and delicious food at the breakfast. The staff were very hospitable and the hotel is positioned well for those wishing to travel between Kilimanjaro and the Serengeti or Ngorogoro. 1 comment to improve would be hot water (there was none) though that might not be in the hotel's control.

Really good ! Rooms are awesome with kitchen, huge bathroom and large size bed. The buffet is also nice and the staff really kind. You'll have all you need and reactivity in cas of issue. Nice to know you

The staff were always ready to help and attentive to ones needs.

Good