Travelodge Arundel Fontwell

Upon booking my stay at this Travelodge, the confirmation came through saying another date to the page that I agreed to book. I even still had the browser open at the time and screenshotted it. When I called customer services, a dismissive woman couldn't really care less. When I arrived, we were put into a room which had clearly not been cleaned. There were dead insects, suspicious stains and used equipment everywhere. Worse still was the missing ceiling tile in the hallway, which had exposed a large collection of black mold. The whole hallway reeked of rotting and decay, with the room being uninhabitable. As an asthmatic, this caused symptoms for me and I have since had to visit my GP over this. Luckily, my we were changed to another (slightly cleaner) room. By this time, I could not sleep due to weezing throughout the night. Seth, on reception, tried his best to rectify the situation but had his hands tied. The same could not be said for Caitlin Paul in Customer Services, who fobbed me off with refunding the amendment fee. Not only did your website scan me and force me to pay a higher premium, due to your error, but my wife and I were subject to a genuine health hazard. Caitlin clearly didn't care and refused to refund the money that I was forced to pay extra - really, I should have asked for the whole thing back! This is a shoddy dive of a hotel and should be closed down. I have lots of unpleasant photos, which I am forwarding to the council. If it was cheap, you could have said you get what you pay for. No, this cost around £90 for the night! I can get an Airbnb cheaper and will from now on. I have never had an experience like this on there.

The hotel is very clean, the staff were extremely friendly and polite. Our room was lovely and the beds were like sleeping on a cloud! Thoroughly enjoyed our stay!

The room was perfectly priced and perfect for our little family for the night. Clean and comfy and spacious and the manager, Dulce was pleasant and helpful and was more than happy to accommodate us despite my clerical error when making the booking

Great service, very helpful staff, especially manager Dulce who was very welcoming for our stay in Arundel. We were able to access our room to get changed early before our wedding later in the day. The room was very clean and tidy with many facilities available.

Lovely stay at this hotel everything was as we needed rooms were comfortable. polite staff in the morning with smiles and lovely greetings. We also meet the manager and she was lovely very accommodating. The location was perfect with everything you need no further the 200Feet. Thank you frontwell.

The room was perfectly adequate for the night clean and bright. There was Tea and coffee available in the room and plenty more refills at the front desk. All the staff were very pleasant and approachable. One slight nag was that there wasn’t any soap in the room, but luckily we had brought our own.would recommend for an overnight stay or two.