Best Hotels near Cascata da Mata, Arruda Dos Vinhos

Nice hotel very well located in a beautiful place. Our bedroom was big and comfortable, the view was nice, the crew were professional and kind. The breakfast wasn’t big but very tasty and enough for us, and it’s local products ( jam, pastries etc). We really appreciate this hotel and we highly recommend it. They

This is one to avoid, they do not provide milk or creamer for coffee in the room, after the first night you have to purchase any additional drinking water and when the temperature increases this can become a real issue. Arriving after a five hour flight there was only ham and cheese sandwiches on offer at the bare, I had to wait until 7:30 to order some food to the room, then at 8:20 I had to find out why the food had not arrived (salled, meat and cheese) so no cooking needed; the excuse was the lift was not working, I was on the first floor. When it finally arrived the salad was shriveled up leave some tomato and processed ham and cheese. The plate of cheeses and meats was two rolled up pieces of processed cheese cut up processed ham and a small amount of salomi. I sent it back and ordered the burger that was edible. I decided to try the restaurant and had stake that was recommended to have rare so I ordered it rare; rustic potatoes in herbs and salad; what I got was meat that was medium cooked and tough, boiled potatoes with no herbs and carrots that where mushy as if they had gone off before cooking instead of salad see photo. This seemed to have been a good hotel at one time as there are remnants of what it has been but seems to have hit hard times.

Room was very nice, clean and spacious with a beautiful view. Staff was friendly, food had good choices. Business facilities were good, although air conditioning in conference room could have been a bit easier to control. Hotel is located in a beautiful area, bit far from the city.

It is a good hotel. People are very friendly and helpful. They offered us free coffee. The rooms need refurbishing for sure. The bed was comfortable. It is very old and looks dusty even though it is not. The bathroom also needs an update. There was no shampoo at all. It was not checked. The hot and cold water is unstable. Ups and downs 153 euros per night is too much for my experience.

We got a private room there cause we wanted our own space. Looked decent in the photos. When we arrived the room was quite dirty. Dirt on the walls, toothpaste around the sink and the towels we got had brown stains in it. We did not experience the privateness of our room because the bedroom door has a 2cm gap underneath it so all the stamps on the wooden floor and all the people coming and going (which was alot) along with the maintenace room next door felt like they were in our room. Alot of other smaller things like malfunction noises in the ventilation and very poor quality in the bed. “Breakfast included” was white bread, jam and coffee. BIGGEST PROBLEM is that the bathroom has alot of black mold in it. For example all around the shower and the shower glass and around the sink. After two nights we contacted the staff and told them about all these things listed above and we wanted to move out of that room and go somewhere else. So they told us that I had to send an email which would be forwarded to their supervisor, which I did. I checked upon them multiple times with calls, emails and direct conversation. Their supervisor, who was not there, would contact me which he never did. I am well aware this is not a 5 star accomodation but this is not ok in any accomodation that you pay for. I’ve been all around the world staying in allkinds of accomodations but this was my worst experience. Not only because of the room situation but because of the staffmembers who didnt even try to make things better by for example clean the room, offer us new towels offer us new bedroom. We paid 156€/night there. When the client points out things that are poor and could easily be fixed, just fix it and at least try to make them happy. WOT Lisbon Patio … Do better !

I am deeply dissatisfied with the online booking service offered by Zenhotels. I made a reservation for what I thought would be a private room with 2 pets allowed and made a payment of 97 euros, which according to the booking confirmation received, was the total amount for the reservation. I was supposed to only pay 6 euros for the tourist tax and 10 euros per pet for the entire stay. Upon arrival at the hotel (WOT Lisbon Nomad), I was informed that the reservation I had made did not correspond to a private room and that in order to get one, I would have to pay an additional 234.51 euros on top of the already paid 97 euros (this would be for the upgrade to a private room + 10 euros per day per pet). Obviously, this news at the time of check-in and with such a price difference (more than three times the original value) makes it almost impossible for the customer to seek an alternative. Furthermore, I tried to explain to the hotel that the website was not very clear about private or shared rooms, as the room description did not indicate that it was shared. Additionally, it did not mention that the payment for the pets was per day rather than for the entire stay. The person responded that if the website did not have complete information, it was not the hotel's problem. I countered that if they were selling their services through third parties, they are just as responsible as the website promoting them to ensure that the information is accurate; otherwise, they are complicit in a scheme to deceive customers. Finally, I decided not to proceed with the proposal because I found it disrespectful, an excessive charge compared to the original offer, and unprofessional. Therefore, I feel that I was cheated out of the 97 euros that I paid and that I could not use the offered service.

This building is definitely in a noisier and more populated area of Lisbon, but the building felt safe, and the Metro is a couple of blocks away, which is so handy. They also provide coffee and tea, and the A\C was a huge plus. The room is small, but who is spending time hanging out there? Not me. The bed is super comfortable and we were able to check in early. The breakfast was good, although the staff seemed a little gruff. The views were fantastic.

The hotel is very good, parking is very convenient, Hygiene: very good Environment: very good Facilities: very complete and clean