AC Hotel Palacio de Santa Ana

Everything was good. The service was excellent. The facilities were wonderful. The food was yummy.

We almost didn't stay here after some of the negative reviews. We actually canceled and rebooked. I have to say we were more than pleasantly, surprised from the moment we arrived. Parking was VERY easy and plentiful, a plus anywhere in Europe. The room was large and clean again the size was a plus as European rooms can be very small. The staff was super friendly and helpful. My minimum Spanish was certainly offset nicely with their staff's English. Restaurant had a good variety of choices for dinner. Beds were comfortable with a selection of pillows to choose from. Breakfast was good. I can't think of one negative to the hotel. We've been in Europe for over a month, and I would consider this hotel was definitely a good, moderate priced stay

I find it hard to associate this hotel as part of the Marriot group. Our one night experience was terrible to say the least . I’ll start with the room . 1. So hot that the air conditioning , not working so couldn’t reduce the temperature 2. The shower gel dispenser was empty 3. TV wouldn’t work 4. Wallpaper coming off all around the room 5. Bed uncomfortable and creaky any movement by one woke the other. Restruant 1. Service for drinks was really poor both before and during the meal 2. Couldn’t provide cocktails as per menu 3. Restruant not available due to a function the following day so not what we expected . 4. Waited 45 mins for dinner plates to be removed and left in the end as we were not asked if we required a dessert . 5. Understaffed hence lack of attention . 6. Breakfast , we ordered eggs Benedict and when they arrived both were stone cold and inedible . 7. The buffet bar also had cold dry sandwiches on offer , if you dared that is . So all in all not a good representation for a Marriot hotel

I selected this hotel through Bonvoy app as I was driving from Lisbon to Munich. I had somehow low expectations however it turned out to be a very good stay. I liked the style of the hotel. The room was on the second floor. The bed was comfortable, the room was overall very clean and quiet. I was so tired and I had a good sleep. My only minor complaint is that the restaurant opening hours were quite late and there was nothing to eat around 18:00 other than room service. After waiting a while I was offered a burger from the room service menu, which was by the way very good. However I would prefer to have a decent meal at the restaurant if it was open earlier. Breakfast was very good.

Looking at the photos one expects the hotel to be in a meadow, however it is in a busy suburb of Valladolid near a huge shopping center. Don't know when they took the pictures but the area is very different from the photos, and although it is very convenient to the highway the GPS takes you around and around, so not very easy to find, specially since you are looking for a bucolic setting. The rooms are spacious and so are the bathrooms but the first room we were offered had a bad odor so we changed to another room and this one had a bad smell as well, although not as bad as the first one. It smelled like sewage but the smell did not came from the bathrooms. Strange. The rooms are dark, the public areas are dark, everything is dark. The only bright spot is their service;the staff is very helpful and pleasant.