Sophia 2 Residence Inn

My wife and I stayed for about 10 days. I have to admit. It started out fairly rough. We both have back problems, but especially her. It is VERY difficult to climb stairs. From the moment we checked in, we were informed that the elevator was broken. The repair people were supposed to appear earlier the day of check-in, but they didn't. Now, they say tomorrow. Spoiler... they did show up the next day and fixed the problem. Also, the door was a sliding glass door with a physical key and only one key is provided even though there are two guests, which creates a bit of a coordination challenge when one goes to the beach and another goes out to eat. We get to the room and the key doesn't work. I had to go down the stairs to get help. They sprayed the lock with a lubricant and the rest of the week, we struggled with the key, usually being able to open it ourselves, but still with a struggle. OK, so we check in and get to the room. I'm a technology executive who works heavily during vacation. The WIFI was horrible and was completely unusable. So... I had to go down stairs again to talk to them. Nothing could be done. I asked how to contact them if we have problems without having to climb the stairs. They inform me that there is a phone is the room, I touch a button and it will ring the person at the desk downstairs. I go back upstairs and there is no phone. I go back downstairs to ask them about it, and they say... oh, we have some phones out for maintenance. Fortunately, the elevator was fixed the next day and made the physical trips less physically challenging/painful. The first time that the network tech showed up to work on the WIFI problem, they didn't notify me, he left and said it was fixed. It wasn't. I insisted to the person at the desk that it wasn't fixed and the rest of our stay, that particular desk clerk treated me coldly even though later it was obvious that I was right and he was wrong. On a more positive note, Igor, their more technical staff member allowed me as a technical expert to coordinate with him and the network tech the next time he came out to diagnose and fix the problem and confirm the problem was fixed before he left again. He was working outside his normal work hours in order to solve the problem. Raul, another desk clerk gave me his personal contact information and offered to come back in 7/24 if I had any problems. So, for the most part, their staff was fantastic and offered EXCEPTIONAL service with a great attitude. They offer only certain hours for check-in, but they do have someone there 24/7. The limitation is only for checkin/checkout. IF you request cleaning service, you can only do it every 2 days, and you have to leave the room and there is not a safe in the room. Makes it a bit uncomfortable, but in our case, we had valuable in the room, and nothing was taken. The cleaning people in my opinion work slowly and don't do a great job. They sweep the ceramic floor for example and don't mop it unless they consider it