Hotels in Crystal City, Arlington

The rooms here are comfortable and I like the modern decor and features in the room & bath...the shower is wonderful. Since my stay was during the pandemic, the services had been reduced but there was a morning coffee service that helped get the day going. I also appreciated the on-site laundry room. The machines in the gym were equipped with individual t.v. monitors. The hotel also has a shuttle to national airport. The best part of the hotel is the excellent/friendly service you receive from the staff. The only recommendation I would make would be to inform guests about dining options since the hotel could not provide anything b/c of covid. A few take-out menus or a list of nearby options (even if just posted in the lobby) would be helpful.

heyyyy so i booked this hotel from Boston as I needed a well needed vacation and I must say the service from William Howard was like no other, I had to much fun and he is the overnight staff and he was so helpful as I came in drunk as hell the last two nights, he made sure I got to my room, I was scared of another guest safely he answered all questions and was the bomb, when I come back to this city I will forever come only to this hotel because of him, this guy needs a promotion , seriously he is the best, he was patient with me even tho I know I was a mess and he is just the bomb, I'm referring all my friends and family to this location because of him, my family will be visiting here in the next two weeks and they already got the info, hi recommend this location Soley because of his customer service thanks so much for having me and thanks for employing Will Howard u guys did a great job hiring him you guys did a good job with him, thanks so much I love it here I dont know if he will know I left this but please let him know because I only ask his name , I loveee it here thanks so much for havng me

The pros: great location, staff is welcoming and helpful, breakfast was good. Very close to great restaurants, shopping and Metro stop. Easy to walk to any of these. The cons: none significant. FWIW: You have to stop your car at the front and check in to get a parking pass - cost is $35 a day. Not a lot of room for your car while you’re checking in, but they are quick. If you are accustomed to an HGI in a more suburban location where you have plenty of room to park and have some distance from others, you’ll feel cramped here. But it’s a big city and it can’t be helped. Plenty of city noise, but none from the hotel itself.

My family and I recently stayed at the Double Tree By Hilton-Washington DC/Crystal City. I paid a Military Family Rate (listed below) for 2 nights totaling $468.79, and I was expecting for the rate to include complimentary breakfast. Upon arriving to the hotel we were not given breakfast vouchers which was disappointing as I had my family with me and I could not accommodate them with that. In addition, I was trying to get information as to why we weren’t given vouchers and I was given ridiculous information. The customer service representatives at the front desk were not helpful at all. One female lied to me about the breakfast buffet only being $10.00 a person ( I spoke to this female 04-14-23 at around 8pm). I spoke to another female who could not even point to me where it says the rate does not include breakfast (04-15-23 at 7:30am). I believed the female that told me that buffet was $10.00 a person a day prior and I went ahead and took my family to the buffet. When arriving to the buffet we found out that it wasn’t not $10.00 a person, but rather $28.00 a person! For the amount we paid for two nights I would think a breakfast vouchers would be included. I believe it was highly disrespectful, especially for it being a MILITARY FAMILY rate. This was never explained to us or listed anywhere for this rate to not include breakfast so it was in our understanding breakfast would be included. I could not find it anywhere where breakfast is not included and neither the customer service representatives could not show me where it says that. . I am not sure if we were mistreated, discriminated against, or our military service is not something that is respected around here. And it being Washington DC I would think that military services are appreciated.

The price of the hotel has an advantage, and it is basically clean and tidy. However, the air conditioner is too old and noisy all the time. In addition, the underground garage is being partially repaired, and the parking spaces are very limited. The parking spaces and aisles are very narrow, and the upper pipes in some places are too easy to scrape the roof. Friends who drive large cars should pay attention.

Stayed two nights for business meeting held at the hotel. Service is very good, the rooms are updated and very clean, and the location is very convenient to the Metro via underground shopping center walkways. It's one stop from the airport, and just ac ross the river from the Capitol Mall. There is currently lots of construction which is noisy, and the usual traffic and airport noise is also noticeable. Ear plugs greatly improve the sleeping experience - without and you'll likely have issues. The heat/AC is also very loud - I turned mine off at night. There is an easy to access recreational trail for running or using rental bikes.

The room is very spacious and the decoration is relatively new. There is a living room and a bedroom. The mini bar with a sink is very convenient. The bathroom is also very spacious. There are everything you need for breakfast. It is hot in the morning, and there are free drinks and biscuits in the afternoon. It is also very close to whole foods, about ten minutes walk from the subway, and the free shuttle is very good

Lovely hotel in a great location. Had booked a room with 1 bed as this was all that was available online. Manager at the desk offered to change me to a 2 bed room which better suited my family and allocated my group, rooms together. Starbucks located in the hotel which was very conveinient for quick breakfast and shops and Metro within easy walking distance. All staff were friendly and helpful. Restaurant next to the lobby has Happy hour on selected food and drink

The room is large, the environment is good, the value for money is good, it is close to the airport, parking at the hotel costs 30 dollars per night, and the rest of the services are very good

This is a great location within walking distance of several restaurants. It's important because the hotel restaurant is only open for dinner. All staff were helpful. Clayton Gino ensured everything went well. It was convenient to have an airport shuttle too.