Kyriad Arles

I booked the wrong information, it was recorded including my first name, I was refused access to the room I paid for!!!!

Abandoned hotel, non-contractual photos .... Waiting at reception, the corridor leading to the room the carpet is peeling off we almost fell, no air conditioning a simple fan, smell of mold in the room, the bathroom did not have a shower tray just a water drain like in hospitals in the middle of the bathroom which causes water on the carpet hence the smell of mold, no air conditioning not even in the breakfast room when the sign said air-conditioned hotel. Impossible to open the room because ground floor .... As we were very disappointed we left a day before, we reported our dissatisfaction to reception by asking for a refund of the last night the management had to call back we are still waiting .... Really very unhappy and we do not recommend

It started at reception, with rap music, probably a personal playlist from the young, not very resourceful receptionist; that already seemed to set the tone... Then, no Wi-Fi! The receptionist only knew how to tell me to turn my PC off and on again to see if it would get better; It obviously didn't change anything. When I went down to have something reheated for dinner, the manager told me that there was no microwave available to customers. As the receptionist had to explain my displeasure at not having Wi-Fi, he broke his habits and offered to give my dish to the latter to take care of in the kitchen. I then confirmed to the (unfriendly) manager that I still did not have Wi-Fi. After several tests in front of him, he insinuated that the problem came from my PC! (I was in two IBIS a few days before and in another hotel the next evening, the connection obviously went without the slightest problem!). He then told me that there were 75 rooms rented that evening (with barely 20 vehicles in the parking lot; take me for a fool!) and that I was the only customer to complain. 3G and 4G worked very well and most likely suited all customers using their GSM. I was never able to connect my PC to the Internet that evening. Concerning the room, it was just catastrophic: - the filthy toilet - the broken shower head support (in a tiny shower) - the window not at all waterproof, letting in the cold (strong draft) and the noise incessant vehicles all night (perhaps explaining the presence of an oil-bath radiator, which although it compensates for the ambient coolness, does not help with the noise) - the seriously degraded bedside tables (burning of the cigarette, broken veneer) - very designer chair (the same as those of the SàM), but which tends to want to transform your butt into fries after a few minutes, therefore very quickly uncomfortable - soundproofing from another century: we hear the actions of neighboring rooms (shower, flush, TV, etc.) and people in the corridor If you are looking for a welcoming hotel in Arles, you are spoiled for choice, undoubtedly much more appropriate for your contentment!

Very friendly staff, nice room, clean and beautiful area. Hotel well located for exploring the Camargue and easy parking. We really enjoyed the region and the hotel, all at an attractive price, we will come back

Positivo: El precio, el parquing, cama còmoda, silencioso Negativo: no hay ascensor, cortina en la ducha. Habitacion pequeña Recomendable por el precio, ir al centro de Arles es fácil y hay bastante aparcamiento público. Abstenerse de elegir este hotel si no teneis coche