Guest User
August 12, 2023
Absolutely everything! Every single member of staff was exceptional - attentive; genuinely friendly and a pleasure to interact with. Having both travelled the globe, my fiancée and I have never experience such a truly warm, engaging and good-natured team of exceptional hotel staff - ANYWHERE else on the planet! This customer-first focus was due in no small part to Georgos the GM who displayed an exceptional focus on detail and the quiet enjoyment of all the hotels clients. Every minute, of every day. His experience showed but was masked behind a professional demeanor at all times and his approach to creating the perfect guest experience typified when we spotted him picking up two stray cigarette butts from the road adjacent to the hotel. Nothing was above him nor beyond him or his great team in making this experience as perfect as they could in every way. This great leadership example extended not just across all the senior hotel management personnel, but to every single staff member - regardless of their background, nationality or level of experience. From the minute we arrived we were treated not as guests, but potential friends. The warm and friendly greeting first extended to us on arrival by the most wonderful Paraskevi ( a young, delightful and highly talented young lady (that we are certain will go on to do great things in this industry) continued unabated for our entire stay. We have never experience this before - anywhere and is a credit to not only Futinni, but Georgos and the ever-watchful Christina whose vigilance and ongoing staff-review and training has created a flawless customer experience here. We could go on forever about the hotel the staff and the island but as people can make or break even the best of experience we will finish up by just a small roll call of just some of our favourite "Tsamis Superstars".Ermal & Ellia; Stathis;Nikolas;Stella; Penelope and the hard-working Gramos. Every one a superstar. Thank you ALL!