Residence Mer & Golf Port Argeles

Having stayed in apartments and hotels all over the world, welcome to my first ever negative review. First the positives. The apartments are in a good location, the pool is delightful and there's a play park for young children. We've owned a small apartment just metres away for 23 years. Unfortunately we had cause to ask reception for help after just 1 day and I have emails if evidence is needed. We booked a large 2 bed apartment for our daughter, husband and 2 baby daughters - both of whom have severe allergies, need a special diet and are required to carry epi pens in case of anaphylaxis. Quite simply the apartment was infested with ants - particularly in the food cupboard. Reception was shut when we first noticed the ants (evening of day 1) so we bought and used ant spray. We tried to open the windows at the back of the apartment to allow a through draft to clear the smell for our 1 year old and 3 year old before bed. We couldn't, the patio window lock was broken. Our daughter and the youngest baby had to leave the apartment to sleep on our floor that night. The engineer came to fix the window and spray the next day and explained the ants were in the pipes in the wall. He was very polite, did his best and apologised. We asked reception, for the sake of the babies, should the ants return, could we move to another apartment, even a smaller apartment costing less than we'd already paid for another 15 days. "No, all apartments are full". Hmmm. Several days later we had to throw away all our grandchildrens' specialist food in the cupboard for a second time as, despite buying and using daily the recommended 'breathable' (but nevertheless toxic to humans) ant spray, the apartment again had ants in the food cupboard and elsewhere. This time I was advised by reception to write to 'le Directeur' asking again that he move our daughter, husband and the babies to another apartment (any other apartment) and at least waive the cleaning charge on departure. His reply was both rude and incredibly sarcastic stating, amongst other things that it was "normal" to find ants in his apartments and that they were in any case "harmless". In effect his response was 'tough'. We have had to clean the apartment, and spray it (!) every single day - and finally clear it of ants on departure to avoid their 100 euro cleaning charge. I can assure 'le Directeur' it is NOT normal to have an ant infestation in a food cupboard! PS We have been sending friends to Mer et Golf (previously Maeve Apartments) for the last 23 years. No longer! There ends my first, and hopefully last, negative review. I have not enjoyed writing this. It's all been so unfortunate and a shame that it had to be directed at Mer et Golf, Argeles.

We have stayed in Mer et Golf several times and think it’s a great choice – super location, friendly & helpful staff, clean throughout, heated swimming pool, relatively fair price overall (given post-Covid price inflation). Overall, we would recommend this option to others. But there are some improvement opportunities which are flagged in other reviews, which I would agree with: - Air-conditioning is necessary, especially with more frequent heatwaves. It’s a “must have”. At a very minimum, the fans provided should be silent - as they're too loud at night-time. - We recommend that the old bed linen and pillows are replaced with higher quality. - Wifi should be free for all and very reliable. I think this is the only place I know in the last 5+ years that has a fee for wifi. - Upgrade or replace the playground and games room. They’re old at this point and not much fun for kids. A slide in the pool would be a nice addition. - King size beds would be preferable for the bedrooms as opposed to the current double bed size. - The corridor areas could do with being brighter I think addressing the above areas would really improve the development and bring it up to the standard expected by today's guests.

Transfers were booked prior to arriving Apartments - Lovely reception staff with good English and very helpful. Very Dated and old decor in all areas but clean and large apartment. Separate toilet not for us. Pool - This is what makes this place better than others.Great location sun all day. Small children's pool large pool very deep not ideal for small children. Quiet setting.Missed a pool bar though. Location 10 mins walk to racou beach Port restaurants on doorstep. Argeles tourist part with shops restaurants fair , inflatables on beach 20min walk. Recommend Supermarket opposite la Chappelle or racou beach if you have a car lidl is 5mins drive. Alot of shops bars close for few hours in the day. la mer veileuse beach bar for fruit breakfast €12 Lilly's for slushes ice cream bouquet of churros and nuttela 20min walk Crazy jump inflatables on the beach closed at 8pm €7 15min walk Entertainment go to Le Wantilan Café bar for live bands family friendly and outdoors.

First time I’ve ever stayed in a property and you had to do all the cleaning yourself? We left it spotless but also never book first week in April virtually everything around was shut and does not open until Easter or second week in April only stayed one night even though booked two

Based on the past reviews the place should be nice, no doubts. Of course, all the current reviews are from the past. Yet, if you have to travel to go there , think about booking during the current Covid time, In fact, it looks like many scientists predict it will be with us for long. Are they wrong? The property may not understand your needs if Covid cases surge, as it is happening now and as it may happen in the future. I am a faithful Booking customer and a frequent traveller. I always book when I can cancel. This time, based on France and Europe worsening general situation, I tried to cancel about almost 1 month before my arrival. Travelling and coming back would have been difficult. Such an early cancellation would usually allow the property accept another customer , a fresh one , maybe someone who is ABLE TO SAFELY TRAVEL TO CURRENT COVID FRANCE (!!!) and TO SAFELY GO BACK TO HIS PLACE. In my specific case, they have not accepted such an early cancellation(3-4 weeks before). Unfortunately, IT MAY LOOK LIKE they DO NOT TAKE their customers' NEEDS related to current France situation in any consideration. Probably I am wrong when I think that getting money while giving back nothing may be a much easier business. So, please, feel free to book there! It is a great place, maybe. Just know that if anything changes your plans you may find troubles, even if you are trying to cancel 3 or 4 weeks before your arrival. In case you want to book , do it freely. It should be a very nice place !!! If you like it, do not pay too much attention to the current ews about Covid in France, the new restrictions , the protesters, green passes, curfews , et cetera..... Paying without going does not look to me as a very goot deal, but.... you never know. You may like it, expecially if you pay for a nice place whose pre-Covid customers wrote nice reviews. I loved them when I myself booked. It's a wonderful place to go.... Enjoy it.... if you are sure you can safely travel and return. Good luck with such a wonderful place ! I may book happily again, after all pandemic effects are gone, maybe in 3-4 years, or maybe even more .