TRH Tirant Playa

We don’t stay as have an apartment nearby. However, we always enjoy our visits here for the past 10 years; we stop for an excellent coffee. And a few hours alongside their lovely open air pool. The staff are just lovely and always make us feel welcome. Important - the restaurant/cafe / toilets are immaculate. I think people have to really be fair when leaving reviews about their stays. Apart from the obvious things like a leak etc which is unfortunate, what are they supposed to do about the weather! If you want guaranteed, with 5***** luxury, you have to pay more. Simple as that. This is a family and couples friendly hotel, in a beautiful setting, so be fair and stop expecting the earth; enjoy the great atmosphere snd local attractions.

Positives: Food was fine for the early booking price, and the surrounding landscape is beautiful. Facilities were acceptable for what we paid. The location is peaceful and calm, close to Fornells port, which is nice if you’re looking for a quieter stay. Being on the north side of the island means south coast beaches are a bit of a drive — around 25–30 minutes each way. Negatives: While the location is near Tirant beach, the sand is darker and there is a lot of uncleared seaweed. We also noticed ants inside the facilities. From the start, communication from reception was inconsistent and frustrating. At check-in we were told there would be no cleaning or towel changes during our 7-night stay unless towels were “very dirty.” On Tuesday, when we requested fresh bath towels, we were informed there would be a €3 charge. We also paid €6 to rent a pool towel, but this deposit was never refunded at check-out — something that had not been mentioned beforehand. Obtaining the pool towel became a repeated hassle: every time we asked, the front desk said it would be ready in a certain amount of time, but when we returned, it still wasn’t available and we were given yet another time to come back. This happened at least five times, and the towel was only given to us after several days. Strangely, on Wednesday our flat was cleaned and towels replaced without warning — despite being told earlier that this service was not included. The all-inclusive package was limited to just three meals per day with no snacks, and desserts were always the same with no variety. The bar and restaurant appeared understaffed, there was no entertainment, parking was limited, and overall the front desk staff were not particularly helpful or clear with information.

We had a stay between the 20th and 25th September (5 nights) with the All Inclusive option. On the 2nd night there was moderate rain with thunder, and a reasonable amount of water appeared inside the apartment (kitchen area) which flooded part of the kitchen and living room (right above the electrical panel). We tried calling reception several times and no one answered, so we had to go to reception in person, in the rain. At reception, they said that they were unable to resolve the problem, they had no free rooms and that we were not the only ones in the same situation. They gave us some towels to contain the flood, ourselves. After our complaint, this matter was never addressed by them again and there were no justification. We were never able to access a pool towel, and on the first day we were told that they could have them the next morning but that there were very few, this is not acceptable for a 4star hotel. The All Inclusive concept in this hotel is more realistic as Full Board + Drink. There is only 1 employee for bar service + table service + cleaning the area itself. The All Inclusive information they gave us on the reception was different from what is displayed in the bar and what is currently practiced. On the last day, a bar employee (the first time we were served by her) tells us that we can order any meal to take away, if we are not staying at the hotel (information that was never given to us at reception, even though we had asked which includes All Inclusive). For us, not a 4 * hotel.

Just got back from a week all inclusive with the family. Absolutely fantastic. Location stunning. Staff amazing and so friendly. Pool empty until 11 and always free sunbeds. Gardens and pool immaculate and clean. Food good quality and always plenty. Local beach beautiful with crystal clear waters and saw the turtles in the river a few times. 100% will be coming back and recommend. Thanks for a wonderful family holiday!