Faustino Gran Relais & Chateaux

We stayed as a couple and loved both the hotel and island. The staff were very helpful and the room was great value for money. The breakfast was delicious and the spa is the cherry on top.

First I want to say that the ******* we experienced were taken into account by the hotel manager upon checkout and I really wish I could give 5/5 Good things include the amazing location and grounds. The building itself if stunning and decorated beautifully. We even managed to check in hours before normal time. However it lacks the finesse for a full 5* experience. We had to seek out staff for service for food and drink every time. We also had to search for spa staff too. The spa is ‘basic’and is over priced by local comparison. The TV in our room didn’t work. We also asked for help with one of the sockets in the room which never arrived. Room wasn’t the cleanest (floors and finger marks). There are a number of small but nonetheless important lacking details for the cost of the hotel that you would expect covered.

An absolute gem of a hotel. I couldn't recommend this hotel more. Stylish, discrete, friendly, intimate and full of surprises. The room (Number 52) we stayed in was fantastic (aesthetics and size wise), breakfast was delicious and the staff were fantastic. This hotel is beautifully designed. An absolute must if you are going to Menorca and well placed for some fabulous beaches (though you will need a car and expect a brief walk) and great bars and restaurants. Finding the car park is the only problem, especially if you arrive after dark, but once you have found it then there are no more issues.

Menorca is a beautiful island. Faustino Gran is a beautiful hotel, settled amongst cobbled streets of Ciutadella and beautifully restored. Breakfast was served in the courtyard and was a selection of local meats, cheeses, fruits and pastries with a hot breakfast offered cooked al'acarte. The staff were attentive and the GM wanders around welcoming guests to the hotel and wishing them a lovely day. A nice touch for a 5 star boutique hotel.

This is a beautiful hotel. Set in an old historic former palace, it offers all the charm you’d expect from Relais Chateau destinations. The entrance to the hotel via car is somewhat inconspicuous, as the hotel is effectively set amidst a walled garden. When we arrived the manager rushed out to help us with our bags. I’d advise anyone arriving by car to call the hotel ahead if they need specific assistance with bags/cars etc. We found them very happy to help. We were lucky enough to stay in a suite with terrace. The room and terrace were spacious and beautifully appointed. Our terrace overlooked the harbour and was lovely and quiet. The hotels pool and sun beds were in keeping with the surroundings and save for a Sunday (when many things close in Ciutadella) was not busy throughout the week we stayed. Drinks around the pool could also be arranged via the bar near reception or when a member of staff passed. Either way they were served very quickly. The spa and spa pool were also nice and we had 1 hour per day use of these facilities included. Breakfasts were delicious and the table service was excellent. Breakfast was served within the walled garden and was very relaxing. A very nice way to start the day. We also ate in the restaurant here in the evening, twice. It’s beautiful with subtle lighting and a live pianist. The food was excellent, especially the beef tataki which was memorable. Most notably about this hotel is the presence of the manager. A very personable lady who was always around, particularly at breakfasts, checking everything was ok. Nothing was too much trouble and we felt the manager and the staff went above and beyond to ensure our stay was wonderful. It’s location in the beautiful old town of Ciutadella is excellent too. Thank you for a wonderful stay. We will be back.

We’ve stayed at many Relais &Chateau hotels and we’ve never been disappointed. The Faustino Gran was entirely what we wanted from a top hotel. Great situation in Ciutadella’s Old Town and 1 minute from the harbour. The Faustino Gran is a secluded haven. Great service and very responsive to requests. We particularly liked the visibility and responsiveness of the hotel manager, who was very ‘hands on’ and really made a difference. We’d definitely stay here again.

Excellent service from A to Z, the property is definitely exceptional and very well managed. Our room overlooked the cathedral and the view is simply breathtaking, to be honest I wasn't expecting so much beauty.

The Faustino Gran is a beautiful property, with lovely staff. But it was let down by a consistently chaotic breakfast service, and a food a beverage offering that generally did not live up to the price-point or what you would generally expect from a R&C hotel. The breakfast service was understaffed for the number of guests, making it consistently hard to get seated and order a coffee, and on more than one occasion hard to get a table prepared with cutlery or a menu. This was consistently the case over a five night stay - we decided to skip breakfast on the last morning because (despite our lovely waitresses) it just took too long every day previously. We had high expectations of dinner, which we booked on our first night, but despite the lovely staff and setting we were very disappointed by the standard of food - far from good enough for the price and out of sync with the generally excellent standard in Ciutadela. Rice was seriously undercooked, burrata salad way too cold, as if pre-prepared and taken from the fridge. Similarly, it was sometimes hard to get drinks from the cocktail bar due to staffing, no pool-side service, and the same classic cocktails varied depending on who made them. There are noise issues in the rooms facing the port, where we stayed. While the port nightlife is out of the hotel’s control, investment in better sound proofing would help. Despite these issues, the hotel is beautiful, well located, with helpful and friendly staff who did their best.