Hôtel Mercure Orléans Portes de Sologne

We were greeted by Juliette at reception and she was very helpful, spoke very good English and very polite. Room was of a reasonable size, bathroom was clean and well appointed. We requested an outside table for our dinner reservation as we were travelling with our dogs. We were greeted at the restaurant by a chap and rushed into the inside seating area. When I asked for a table outside, his response was (NOT POSSIBLE)....... I explained that we requested an outside table when we made our reservation and again were told (NOT POSSIBLE, THEY ARE ALL RESERVED). When I explained that we should have a table reserved outside, he stormed off leaving us standing in the restaurant. He then pulled a table from a row of 3, threw 2 chairs and 2 menus at it and stormed off. I immediately complained to reception who seated us elsewhere and ensured we had a different server, but by then the damage was done, our stay was totally ruined. Being treated like that in a restaurant I am paying to eat in is unacceptable. This individual has no place being front of house with an attitude that quite simply stinks.

First time we have stayed there. Normally preferring to stay in Orléans city centre The thought of it being a golfing hotel was a minus but I was wrong in my judgment. The hotel is a great setting. You can take drinks on the terrace and eat on the terrace too, it being summer! The bedroom wasn’t big but was comfortable. And the staff were welcoming. We would stay again

General state of rooms can be improved. Only one towel in a double room Friendly staff. Petfriendly

Excellent hotel Excellent hotel room with nice views across lake, excellent breakfast.