Guest User
March 1, 2024
The good first: the hotel location is amazing, right next to the river, close to the centre of Arcos de Valdevez. The common areas are beautifully furnished, and the breakfast room has an amazing view to the river. Not a lot of variety, but good quality items for breakfast. Receptionists are young but pleasant, and gave us a free upgrade for river view, which is nice. The room is basic, but confortable. The bad: the bathroom cleaning could be better - the shower base has mould, same as the shower head, easily removed by easy cleaning. Booked this hotel because of the spa, and when we got there the swimming pool was cold, the jacuzzi water was dirty and the turkish bath had a bad smell. The receptionists explained that there had been flooding in the spa in the previous week, but they should have warned the guests that things were not funcioning properly and done a better job with the cleaning.