Guest User
January 10, 2025
The property was fine, food okay, but honestly the communication from the owners was lacking. We were there under an all inclusive package over new year,s and were repeatedly asked to upgrade another $60 per person for their new year's activities. It wasn't our thing, and we said no multiple times, but eventually felt pressured into it. They provided us with a written explanation of a full day of "new year's" activities that didn't make sense because we already had all of our meals and activities planned for, not that it mattered anyway because none of it happened. By 8:30 pm on the 31st, not one thing was offered to us as communicated, and we were never told that after a busy day, our dinner wouldn't be until 10 pm. We, along with another guest fought this and were finally served food and not charged the ridiculous uncharge fee for an event that seemed nonexistent. The guides we had from the beginning were fired, blamed for the poor communication from management and we had new guides the next day. The entire experience was a black smudge on our Ecuadorian adventure.