We're to start have been before last year no problems , decided to book again for Oct 23 due to bad weather and roads and hotel closed we couldn't use our booking , I contacted hotel and I asked could I use it another time and was told yes I had till end May 24 to use , the diary wasn't open till begging of this year , they messaged when diary was open I gave my dates had no reply after endless emails and trying to phone hotel which was the wrong number given still no response , it took for me me to contact them on a dfferent email address for the post advertising for staff , answered weeks later and told me the dates were fully booked asked about another date and again I'm still waiting on a reply I'm so disappointed in there lack of communication and now don't want to go back there and trying to get a refund for unused services is going to be so difficult as they don't reply to any emails