Guest User
January 31, 2023
I DO NOT recommend that anyone that is new to Ethiopia or Arba Minch stay at Paradise Lodge because this Lodge almost put my family and me in a very dangerous situation with little to no remorse. Basically, my mother, my sister, and I were really excited about visiting Arba Minch because of the beautiful mountains and southern culture. So, I made sure to book my stay with Paradise Lodge at least 3 weeks ahead of time. Even though I am Ethiopian, I have been out of the country for over 10 years, so when making arrangements, I had to ensure I would be in a safe place with an entity I trusted. I booked my stay for 6/27/22. Then. LESS THAN 24 hours before my check-in time, I received an email with “no subject” telling me my reservation was canceled. When I received my email, I was not able to check it because I did not have wifi since it is not readily available in Ethiopia. So it wasn’t until our plane landed that I found the email (I included below). The email not only seemed like a scam, but it was also not worded correctly or professionally. So then, when I eventually called them and asked for an explanation, they said that government personnel was at their lodge. When I told them that I am traveling with two other women and we just landed in a city that we are not familiar with and that they are putting me in a dangerous situation, they did not apologize or care to accommodate me at ALL. This was the most frustrating and scary experience of my trip. If it wasn’t for Haile Resort’s supreme customer service and accommodation, I do not know what I would have done that day. So, I recommend that you book your stay somewhere else if you want a reliable service and a decent customer service experience. (HI ser do you to your reservation request you will reserve tukul dulux room from paradise lodge arbaminch but do you too urgent thing your reservation must be cancelled i would like to say apologies your cancelation paradise lodge arbaminch) This is the email they sent!