Grand TheoNi Boutique Hotel & Spa

Avoid this hotel at all costs — the worst hotel experience I’ve ever had. On June 21st, we stayed for one night at Grand Theoni Hotel in Vasiliki, Lefkada. I had booked 3 rooms a week in advance via email (2 family rooms and 1 double), priced at €190 per night with breakfast, as we were catching the ferry to Kefalonia the next morning. The shock came when a family of our friends, who arrived without a reservation, were offered the same type of room for less than €90 without breakfast. Such a huge price difference for the same room, in the same conditions, felt like a complete rip-off. But that was only the beginning. The hotel itself is the worst I’ve ever stayed in — extremely old, dirty, run-down, with zero basic standards. The staff at reception were powerless to handle any complaint, and when the so-called manager appeared, she behaved in the most arrogant, rude, and unprofessional way I’ve ever seen in the hospitality business. She didn’t even turn her head to acknowledge us while speaking in her language and walking away. Later, when I insisted on speaking to her (not even knowing at first she was the manager), she dismissively justified the lower price as “the last room.” And her final words were simply: “You can leave if you don’t like it.” At that point, I had already paid 50% by bank transfer — or else, believe me, I would have left immediately. When we got to the room, it hadn’t even been prepared. The sofa bed for the children was still closed and without sheets. When I asked at reception, the same receptionist ran upstairs to throw a wrinkled sheet over it because, as she said herself, “I’m alone, there’s no staff.” The room and bathroom conditions were disgusting — unhygienic, outdated, and absolutely not worth even a third of what we paid. And the cherry on top: at breakfast, which we had to grab quickly before the ferry, my 11-year-old son found a dead fly stuck to his fried egg — clearly cooked together with it, as it was embedded like a decoration. I genuinely love Greece and have traveled extensively, but this is the only hotel experience that truly disgusted me. I honestly recommend everyone to stay away from this place. No service, no hygiene, no professionalism, no hospitality — and an absolute disgrace to Greek tourism. Stay away.

Hotel is well placed on the main tiny shopping street of cute Vassiliki. This is a great advantage, however also a disadvantage, as room was incredibly noisy till late in the night. Hotel itself was noisy and every door closing was highly echoing. Room was clean and tidy, even thought the towels were not changed every day and some days were forgotten completely. Clima was barely functioning which made the nights very hot and difficult to sleep. The pool was not tempting at all, very small and not appealing. The breakfast was offered in the pool area, however in a small room and served on the terrace. What was offered was very poor and quite anaesthetically presented. All in all our stay was pleasant and the staff very helpful and friendly, however definitely this hotel is not a 4 stars one. 2 maybe 3 stars would be sufficient.