Anemos Luxury Grand Resort

Whist on the face of the hotel, it looks lovely but for the price and 5* it wasn’t the expected experience. On arrival we were kindly offered sandwiches, we were escorted through to the dining area and presented with average looking sandwiches but they tasted okay, 4 of the party were vegetarian and these were pre made without knowledge. We asked the member of staff if we could replace them at which point he took the sandwiches away and came back with 2 pieces of stale bread per person, with a slice of hardened cheese which I can only assume was for earlier in the day. This was laughed off, but again not exactly 5* luxury experience especially as a first impression. Whilst there are Resteraunt's available within the resort they are set menus and normally sharing. If you are a steak lover, it’ll be hard to find here! Overall the food again isn’t bad in these, but did not live up to the name or expectations. Children’s menus are very limited if you want to eat in the Resteraunts and carbon copy practically from one place to another offering the same 5 basic meals. If you choose to sit in the buffet area for meals it is well stocked with food and has a good variety which caters for all but overall I can’t say I’ll be returning. I believe for the price paid as all inclusive, theres better options out there to be explored with a more luxury touch! Sadly I can only offer an honest review of the experience we had, and whilst the resort wasn’t for us I can’t speak for everyone

First impression of this hotel arriving at night was WOW. The pool, the lights the ambiance welcomes you in and it just got better. All the staff were so friendly and genuinely wanted you to enjoy your time with them at their hotel. They were always ready with a smile and nothing was too much trouble. The food was amazing, the cocktail bar a delight and the long lunches a relaxed and fun experience. Thank you to all the staff you made a great holiday special we will definitely be back !

All round excellent! Decent restaurants, including the buffet, great facilities including of course pool areas, sports, private beach, evening entertainment and rooms and amenities. But above all, the staff were all amazing. So friendly, hospitable and ever willing to help. Nikki looked after us at dinner as did Djamel, Maria at the front desk, Maria at the concierge - all wonderful hosts! Even before we arrived, Ionna was super helpful over email.

the atmosphere of the hotel, the staff bustling, I appreciate their work. cleanliness, attention at the highest level. thank you and see you again

Great resort. Clean, comfortable, spacious. Great food. Clean beach. Staff were helpful and friendly. Great location, not far from Chania airport. Took the road train to the lake to see the turtles and did a day out across to the south of the island.

I recently stayed at this resort in Crete with my family, and unfortunately, the experience did not meet our expectations Food & Dining: Dinner at the main restaurant was decent, not bad, but certainly not exceptional either. However, breakfast was disappointing, as it was the same every day, with limited variety and mediocre quality. The restaurants and pool bars were overpriced, offered low-quality food, and had small portions. Service during breakfast and dinner was very poor: slow, inattentive, and often overwhelmed. The dining area was not clean, with food frequently on the floor, stained tables, and dirty baby chairs, which I had to personally clean and sanitize several times. The chairs inside the main restaurant were uncomfortable, which made dining less enjoyable. The ONLY thing we truly enjoyed was lunch and dinner at the Sirocco A La Carte Restaurant. Both the service and food were exceptional, and I give them a well-deserved 5/5 rating. It stood out clearly from the rest of the hotel’s dining options and was the one experience that met expectations. Housekeeping & Room Service: Upon arrival, we were told we’d receive two free bottles of water in our room each day, but we rarely did. We had to repeatedly contact reception or housekeeping to get them. Additionally, there was no coffee refill, and the coffee mugs were never cleaned properly. Room Allocation: We booked three rooms and sent an email to the hotel a month in advance requesting rooms close to each other, as we were traveling with young children and their grandparents. Despite this, we were placed in separate blocks, and one of my sons had to sleep in a room far from us, which was very upsetting and completely avoidable. Pools & Facilities: The kids’ pool was dirty for several days, and overall pool maintenance was poor. The slides pool had a broken lamp with an exposed electrical cable floating in the water, posing a serious safety hazard. Additionally, there were broken tiles around the main pool near reception. Service at the kids’ pool bar was extremely slow — sometimes we waited 15 minutes just to find someone to take an order. This same lack of staff and service was noticeable in the main dining areas as well. Overall Impression: While the resort appears attractive in photos, the lack of basic cleanliness, poor customer service, and unaddressed safety issues significantly affected our experience. Despite a few decent elements, such as the dinner quality, the overall stay was disappointing and frustrating. I don’t usually write reviews, this is only my first or second time doing so, but I felt compelled to share my experience after our recent family stay at this resort in Crete. We visit Crete almost every year and usually have wonderful experiences, but unfortunately, this time was quite disappointing. Pool and beach towels: The only place to get or exchange towels is at the hotel spa, located near the reception at the front of the hotel, and it is only available