WoodSpring Suites Raleigh Apex

Overbooked hotel left out in the cold Booked room on site with hotel overbooked and no place to stay very unsafe staff did not even apologize

I was not able to take advantage of a stay....but i have used this service on several occasions and i will most likely use it in the future, thanks.....

The most disturbing incident occurred on the morning of April 7th, when I was abruptly awakened by a fire alarm at 5:30 AM. In the confusion and fear, I attempted to reach the after-hours number posted on the front desk door, but no one answered despite my repeated attempts. I was left with anxiety and uncertainty, not knowing the cause of the alarm or whether it was safe to remain in the building. When I attempted to ask for help, I encountered a man claiming to be the after-hours attendant, who was dismissive of my concerns. He insisted I reenter the building without providing any clear information about the fire’s origin, which made me feel unsafe and uneasy. Additionally, upon leaving the building, I encountered several roaches in the elevator, one of which I nearly stepped on. This was both disgusting and alarming. I immediately became concerned about the possibility of transferring pests to my belongings. I attempted to inform the front desk, but the area was closed at 8:30 AM. I was left with no choice but to leave my luggage outside to prevent contamination. When I arrived home and unpacked on April 9th, I discovered a roach had emerged from my luggage. This experience has left me deeply disturbed.

I needed some help at around 10pm, I reached out to the front desk. Though there was staff at the front desk they kept mentioning they are closed and I should come back the next morning. The hotel floor (inside the room and corridor) was extremely dirty.

I had a terrible experience at WoodSpring Suites Raleigh Apex. The room was dirty — there was hair on the sheets, a broken chair, a moldy shower head, and both the shower and towels were filthy. The entire room smelled strongly of cigarette smoke, so much so that I couldn’t sleep all night. I tried calling the front desk multiple times, but no one answered. This place is a complete disaster. I would not recommend it to anyone.