Guest User
January 31, 2023
Half a day's stay and then home! Reason? The dog cannot enter the restaurant room for breakfast and in our case also for dinner. This was not specified to me, neither verbally nor by email. The owner insisted, telling me that: he had told me on the phone. I am sure that he had not specified it, as we have a dog that is not alone and would have continued to bark in our absence, disturbing the other customers. Therefore we would not have confirmed the reservation. My wife and I would have had to eat in turns both at breakfast and dinner, to keep the dog company. Therefore in the evening, after packing our bags, we did not stay a second longer. In any case, since I am a "gentleman" I paid for two nights (even too many for the inconvenience), so as not to argue further and as requested by him, (I ask for the cancellation of one, I know he will not do it). A piece of advice to the manager: if someone comes with their pet, it is assumed that they always stay with the owner, otherwise say "we do not accept animals". Mine is a 7 kg Jack Russell. poor. Then, since he reminded me during the payment phase, that the room had 4 beds and there were two of us and this was only to make us stay, I specify that we did not request it but he conveniently filled an empty one, which he had not been able to sell in those days. That the problems he had in the past with the dogs of other customers that he mentioned to me, cannot be an excuse for the poor service I received. If you do not want animals for breakfast, lunch and dinner, specify this in writing. Never again!!
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