Guest User
May 5, 2024
1. Service. The manager of the foreman lowered the overall level and had an unfriendly attitude. It was suggested that guests could contact the housekeeper separately if they had any needs. The housekeeper's service was great.
For example, the foreman criticized the staff in front of the guests, which violated common sense of management. . . After the snacks in the room were finished, the front desk made up a copy and handed it to the guests. The foreman immediately criticized the front desk staff in front of the guests for charging extra money, which was very embarrassing (the hotel is positioned as a holiday experience, the price paid on May Day is nearly 2k, and the snacks at the front desk are usually free). The subsequent explanation was that the snacks were sold at cost price, which was actually 3 times higher than the price of Sam's. In fact, it was okay to sell them at a premium. The extra snacks were all 16 yuan, which was paid to the hotel. It was just unnecessary to insist that it was cheating guests at cost price and affecting the experience.
In addition, when checking in or checking out, the service staff in the store were relatively enthusiastic, but only the foreman manager never integrated into the atmosphere of interacting and greeting customers, which was a bit strange.
2. In terms of hygiene, the restaurant is not well maintained and needs to improve in details. There is a clear gap between the hotel and the hotel.
For example, the hot pot dinner included in the hotel had many mosquitoes, and they were hovering over each dish, and a few landed in the bowl and pot. In fact, it is completely OK to have mosquitoes on the mountain. As long as each dish of the hot pot is covered with a layer of plastic wrap, the problem can be solved. However, the management did not take it into consideration at all. When we left the store, we suggested it to the front desk staff. The supervisor heard the customer's suggestions and feedback within 2-3 meters, but ignored it and ate by himself.
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